Aileen Tardecilla LPT, MA
Freelancer | LPT, MA
Customer Service Expert | Internal Client Analyst (Quality Auditor) | Team Leader
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WORK EXPERIENCES
Payment Support Specialist
Skillshare
06/2020 - Present,
New Jersey, USA
Skillshare is an American online learning community for people who want to learn from educational videos.
Bulacan, Philippines
Achievements/Tasks
Refunding Payments through Stripe and Paypal
SKILLS
Handling claims and disputes
Asssiting customers with their subscription
Fast Learner
Contact: Ryan Know
Customer Service Specialist - eCommerce
Upwork (Freelance)
Dependable
Ability to work under
pressure
New Jersey, USA
Avas Flowers -- Voice
Achievements/Tasks
Answer Phone Calls, Refunding money, Order Modification through CRM, Checking order status,
Escalations
Customer Service Representative - eCommerce
Upwork (Freelance)
Team Player
Utah, USA
Qualtry - Etsy, Jane, Urban Forest, and Shopify - Non-voice
Multi-tasking
Achievements/Tasks
Answering chats and emails, Order tracking, Order status update, replacement
Positive Attitude
English Fluency
CSR/ Client Analyst/ Team Leader - eCommerce/retail
TaskUs Anonas
01/2017 - 04/2020,
BPO Industry
Philippines
Tasks
Answering phone calls, email, and chats (1st two years)
LANGUAGES
English
Full Professional Proficiency
Team's POC - Do weekly QA audits, coaching teammates, scrubbing Team's DSAT and sending KPI
updates
Campaign's DSAT Scrubber - Scrubbing daily DSATs, Sending daily report for DSAT Scrubbed Tickets,
Sending Teammates opportunity to the Team Leader for coaching purposes
Internal Client Analyst focusing on CSAT/DSAT percentage
Filipino
Full Professional Proficiency
Team Leader -)
Contact: Emeterio Ramos III -
INTERESTS
Movies
Writing
Reading
Teaching
EDUCATION
Bachelor of Secondary Education Major in English
Polytechnic University of the Philippines
06/2012 - 06/2016,
Photography
Courses
BSED-EN
Sta. Mesa Manila
