Aira May M. Santiago
13A (Unit 2) Old Almazora Canlalay Binan,
Laguna-/--
SUMMARY:
I am currently working as a Customer Service Representative in a financial account base in US. I cater Account Management, Retention, Online Assist, Balance Transfers, Payment and others for Personal Credit cards concentrating on Freedom and Slate. I also handle other credit cards affiliated with the company limited to general information only.
EDUCATION:
Tertiary EducationPATTS College of AeronauticsJune 1998 to December 2000
BS Tourism
(Major in Airline Transportation)
Pasay City
Secondary EducationConcordia CollegeJune 1994 to March 1998
Chief Editor for Filipino School Journal
Paco, Manila
Primary EducationGuadalupe Elementary SchoolJune 1988 to April 1994
Honorable Mention
Makati City
WORK EXPERIENCE:
TeleperformanceCustomer Service RepresentativeOctober 2015 to Present
Personal Credit Cards
Fort Bonifacio Taguig City
Awards:
Team Valedictorian December 2015
Schedule Adherence Awardee
Quality Champ Awardee
Top Performer for First Person Resolution
VRU Champion for August 2016
Pure ProtectionAppointment Setter October 2014 to April 2015
Project Based in UK
Appointment setter for our Broker for
renewal of their Medical Insurance
Carmona, Cavite
PERSONAL INFORMATION:
Birthdate :May 02, 1981
Religion :Catholic
Height :5’ 4”
Weight :120 lbs.
Status :Single
Aira May M. Santiago
