AIZA MAY D PAKILIT-Blk2 Lot 21 Carmenville 2, Brgy. Calumpang
General Santos City, 9500
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Citizenship: Filipino
Age: 32
Marital status: Single
Objective Overview
To obtain a position that would help enhance my capabilities and more to explore, discover, and share my talents and abilities for the common good.
Education
MINDANAO STATE UNIVERSITY General Santos City, PH
• AB Political Science April, 2006
Skills:
Proficient with Microsoft and Excel Programs
Typing
Computer Literate
Surfing Net
Researching
Related Work Experience
Customer Service Representative Davao City, PH
Offsourcing Philippines INC.
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JF- Fashion Consultant November, 2012
JF- Point of Contact March, 2013
JF Team Supervisor (JF- E-support Department) December, 2013- April, 2015
FL- Consultant May, 2015- October,2015
FL- Point of Contact November, 2015- September, 2016
FL Team Supervisor (FL- E-support Department) September 14 to January 27, 2017.
Duties:
JustFab Fashion Consultant
1. Answers incoming calls from customers from North America.
2. Assists Members on placing orders for bags, shoes, accessories, and other apparels.
3. Process requests of Members on making a follow up on their orders, tracking their packages, and helping out on their exchanges.
JustFab Fashion (Point of contact) POC
4. Reminds teammates on their scheduled breaks.
5. Answers questions if Team Supervisor is not around.
6. Will take over team if Team Supervisor is not around.
JustFab Fashion Team Supervisor
7. Monitor Team members to keep track of their metrics.
8. Conducts Huddles and Coaching.
9. Utilized all methods of coaching mode to improve FCs grammar, writing and listening skills, how to converse with American Members in all chat and call scenario.
10. Handling voice, chat, emails for the account.
Fabletics Consultant
11. Answers incoming emails from customers all over North America, Australia and Canada.
12. Assist members on their orders, accounts and billing information.
13. Assist members on their queries about the products.
Fabletics Consultant (Point of contact) POC
14. Reminds teammates on their scheduled breaks.
15. Answers questions if Team Supervisor is not around.
16. Will take over team if Team Supervisor is not around.
17. Answers emails and maintain my own metrics while helping my team members to maintain their metrics as well.
18. Watching over the queues for the re-skilling process.
19. I was trained across all Business Units to cater all requests.
Fabletics Fashion Team Supervisor
20. Monitor Team members to keep track of their metrics.
21. Conducts Huddles, Training and Coaching.
22. Utilized all methods of coaching mode to improve FCs grammar, writing and listening skills, how to converse with American Members in all chat and call scenario.
23. Handling voice, chat, emails for the account.
Additional Work Experience
Customer Service Associate Makati City, PH
CONVERGYS Philippines-
www.convergys.com/ -
1. Answers incoming calls from customers all over United States.
2. I was assigned to Warranty department of AT&T Mobility.
3. conducts troubleshooting and qualifying phones for warranty.
4. Handles all types of Units from different Brands.
Customer Service Specialist Quezon City, PH
Hinduja Global Solutions-
+639 -
• Answers incoming calls from customers all over United States.
• Offers assistance to members in resolving their billing questions and disputes.
• Process new orders for internet connection, mobility, landline and TV connection.
• Handles billing and sale account.
• Offers bundled packages.
Customer Service Specialist Davao City, PH
Cyber City Philippines-
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• Answers incoming calls from customers all over United States.
• Helping Technicians from Ironwood / Direct TV setting up their appointments with the customers.
• Dispatching Technicians to their assigned job every day.
• Assist Technicians to close out their jobs on every day.
• Provides assistance to Customers contacting assigned Technicians and accepting feedbacks from members.
Character References:
Mr. Joseph Dañas
Team Supervisor
Offsourcing Philippines, Inc.
- -
Mrs. Dina Jamisola- Opalsa CPA
Finance Specialist
Coca Cola Philippines, Inc.
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Ms. Pressy Mae Enrique
Human Resource Staff
Offsourcing Philippines Inc.
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Ms. Kristine Gay Homerez -Paras CPA
Consumer Accounts Division- Chief
Area Service Department – 1
- -4484
