Albert Glenn Domingo

ALBERT GLENN R. DOMINGO Current Address:  United North Fairview, Quezon City E-mail: -Contact no.: - or- Summary: I started my career in BPO since 2013, Majority of my experience is a technical support representative voice account for cable, internet & phone based in United states. Got promoted as Trainer for Samsung in their Home Appliances department after 2 years of stay in the last BPO, chose to work from home and applied as a VA Outbound sales representative, got promoted as Sales Manager after one month. Skills: Has an excellent English oral and written communication skill. 40-45 words per minute typing skill. Had used couple of different tools such as ICOMS, GCIC, Dtree, Message Camp, Visual Pack, ZOHO, Intelisys etc. Knowledge in Microsoft excel, PowerPoint, Word etc. Knowledge on google tool such as Drive, Docs, Sheets, Slide, Calendar etc. Employment Details: Viacore Strategy LLC 4700 Easton DR. STE 1, Bakersfield CA 93306 June 15 – February 27, 2021 Job Flow: Head of Sales and Marketing / Sales Production Manager. Managing Sales Team, Lead Gen., & Web Development Team. Ensuring all sales agents are generating sales on a daily basis. Generating game plans, executing, sales reporting, daily coaching to all agents, etc. Conducting final interview to applicants Doing training to all new hires.   Transcom Worldwide Phil. 18th & 19th Floor, Ayala 30th Corporate Center, #30 Meralco Ave., Brgy. Ugong, Pasig City October 14, 2016 - January 31, 2020 Job Flow: Technical Support / Customer Service for Samsung Home Appliances Department. Basic troubleshooting assistance for such Refrigerator, Range, Dishwasher, Washer & Dryer etc. Got Promoted after 2 years as Trainer. Conducting Product Specific Training of new hires or cross training for Samsung Home Appliances. Creating PowerPoint presentation Data encoding using excel or google sheets.   Afni Philippines Inc. Commonwealth Commercial Complex, Diliman, Quezon city Nov. 16, 2015 - Feb. 12, 2016 Job Flow: Customer Sales Representative for Verizon Fios. Upselling to bundled offers. Creating payment arrangements for customers. Setting up installation schedules. Startek Philippines Inc. Frontera Verde, Brgy. Ugong, Pasig city 1604 (Site Address) July 16, 2014 – June 30, 2015 Job Flow: Technical Support Representative for Time Warner Cable. Providing Basic Troubleshooting for such Cable, Internet and Phone connection. Setting Up payment arrangement for customers. Creating schedule for installation. Convergys Philippines Inc. (Formerly Stream International Global Services Phil.  Inc.) 2nd Fl. Worldwide Corporate Center, Shaw Blvd. Mandaluyong city 1552 (Site Address) September 11, 2013 – May 30, 2014 Job Flow: Technical Support Representative for Time Warner Cable. Providing Basic Troubleshooting for such Cable, Internet and Phone connection. Setting Up payment arrangement for customers. Creating schedule for installation. Upselling to bundled offers.   Educational Background:   St. Clare College of Caloocan Almar, Caloocan City 1st year - June 2004   Amparo High School Amparo Village, Caloocan City 1st - 4th - March 2004   Tungkong Mangga Elementary School Tungkong Mangga, San Jose Del Monte Bulacan Grade 1 - 6 - March 2000   I solemnly declare that all information above is true and correct thru the best of my knowledge and belief.     _________________________ ALBERT GLENN R. DOMINGO