Albhert Gutierez

ALBHERT GUTIEREZ CUSTOMER SERVICE / VIRTUAL ASSISTANT G E T IN CONTA C T Mobile:- Email:-Address: 11571 Cuatro De Hulyo Street, Filipiniana, Dau, Mabalacat City, Pampanga, 2010 AREAS OF EXPERTISE Technical Assistance Customer Service English Communication Team Player Logical Thinking Fast Learner Problem Solving Detail Oriented PERSONAL PROFILE Albhert is a Customer Service Representative with more than 3 years of experience in the BPO industry. Before entering his current line of expertise, he was a working student. To hone his experience in the corporate line of career, he developed his skills as a customer service representative in Makati City, Metro Manila. Have handled a Canadian Telco account at first, then became a Financial Care Expert to an American Telco Account. After being exposed to collections field and production support, he later became a Senior Technical Support and was able to have the chance in handling training field and team management. Through these experience, he became an ideal worker with expertise in communication and management. WORK EXPERIENCE Customer Service Representative RMS COLLECT PHILS. INC (Sept 2020 - June 2021) Angeles City, Pampanga Customer Service Expert - we handle collecting customer's past dues and suggest better solutions for their billing needs. - also assist customers getting better deals for their service base on their monthly needs. - we also help customers troubleshoot their phones, and internet devices on any technical issues. INSPIRO RELIA INC. (April - November 2019) Makati City, Metro Manila Senior Tech Service Representative - assist customers with their monthly billing concerns and give advices of right-fit service to their account. -troubleshoot TV connection issues and satellite signal issues. -Subject Matter Expert who supports teams who needed extra hand for resolving customer concerns. ALORICA(November 2017 - November 2018) Makati City, Metro Manila Customer Service Representative - collections expert who handles customers monthly dues and give professional advice about their billing status and right-fit service to their account. Troubleshoot tech concerns. - Assistant Team Leader and Senior Representative who supports teams whenever necessary. SYKES ASIA INC.(June - November 2017) Makati City, Metro Manila Customer Service Representative - Subject Matter Expert who handles billing concerns, services inquiry and issues to customer's phone. Service Crew (Contractual) JOLLIBEE - Iba, Zambales(May - July 2016) CHOWKING - Iba, Zambales(Feb - May 2016) EDUCATION HISTORY PRES. RAMON MAGSAYSAY STATE UNIVERSITY Undergrad of BS Secondary Education Major in English University Publication’s “The Bastion” Editorial Cartoonist, Sports Editor and contributor. College Department Publication’s Layout Editor, Cartoonist, Sports Editor and Contributor. University Tabloid “Agimat” contributor. University Choral Group “Chamber Singer” member University’s Badminton Varsity Player.