Alfred Joseph Juson

Hi! My name is AJ and I would like to share with you a bit about myself and my background.

I've been working as a customer service support for 5 years now: 3 years as email/chat and phone representative in a call center and just recently I've worked remotely for almost 2 years as an Amazon Customer Support VA for a premier private-label Amazon seller and Amazon brand management firm.

As an Amazon Customer Support VA, here are the tools that we expertise in, along with their description:

*SHOPIFY - Using this tool to check order status, refunds, creating replacements, creating discounts, updating tracking information, adding notes, editing shipping address and account information of customers, creating sales reports, modifying items listings on our website.

*Amazon Seller Central - is used to access the Amazon orders, create fulfillment orders and customer messages.

*Reply Manager - is the main tool we use to support customers. We use it to access customer emails and answer inquiries or concerns.

*ShipStation - is a tool used to create shipping labels and prepaid return shipping labels issued to customers.

Other tools/app that I expertise in as well:

*ZENDESK - Answering customer concerns through email and phone

*BASECAMP - Tools for communication and also used this to assign tasks and make sure no tasks are missed. 

*SLACK - Used for communication and updates.