ALFRED JOSEPH JUSON
ADDRESS: Blk. 3, lot 15,Meadows of Camelot Subd.,Estefania,Bacolod City
MOBILE PHONE:-
MAIL ADDRESS:-
JOB OBJECTIVE
Obtain a team-player position in a people-oriented organization
where I can expand my customer-service expertise to contribute to the improvement of the company.
CAREER PROFILE
*Ability to work under pressure in a constant-changing environment
* Hard-working, flexible, and punctual
SKILLS:
*Good command of both written and oral English
*Provides excellent customer service
*Attentive to details and follows instructions accordingly
COMPANY: Kaliber Global
ADDRESS: Washington, USA
POSITION: Amazon VA/CSA
PERIOD: June 2017 to November 2018
ACCOUNTS HANDLED: Amazon; eBay, Shopify, Walmart
SCOPE OF SUPPORT :
*SHOPIFY - Using this tool to check order status, refunds, creating replacements, creating discounts, updating tracking information, adding notes, editing shipping address and account information of customers, creating sales reports, modifying items listings on our website.
*Amazon Seller Central - is used to access the Amazon orders, create fulfillment orders and customer messages.
*Reply Manager - is the main tool we use to support customers. We use it to access customer emails and answer inquiries or concerns.
*ShipStation - is a tool used to create shipping labels and prepaid return shipping labels issued to customers.
*ZENDESK - Answering customer concerns through email and phone
*BASECAMP - Tools for communication and also used this to assign tasks and make sure no tasks are missed.
*SLACK - Used for communication and updates.
*ALIEXPRESS - third party website we used for dropshipping.
COMPANY: Convergys-Bacolod
ADDRESS: San Antonio Park Square, Lacson Street, Mandalagan, Bacolod City
POSITION: Customer Service Associate (CSA)
PERIOD: September 8, 2013 to September 13, 2016
ACCOUNTS HANDLED: Amazon; Time Warner Cable
SCOPE OF SUPPORT :
*Provide technical assistance for cable, phone, and internet troubleshooting
*Upselling services/upgrades to eligible customers
*Provide details about customer’s bill
*Answers customers’ emails about their orders i.e Where’s My Stuff, Delivery date, shipping timeframe, etc.
*Provides specific details about a certain product
TERTIARY: UNIVERSITY OF ST LA SALLE, BACOLOD CITY Bachelor of Science in Hospitality Management
Graduated - March 2012
SECONDARY: St. Joseph School-La Salle Graduated- March 2007
PRIMARY: Education and Training Center for School-I (ETCS-I) Graduated- April 2003
Personal Information
Gender: Male
Age: 28
Date of Birth: June 10, 1990
Height: 5’3
Weight: 120 lbs.
Religion: Roman Catholic
TRAINING/CERTIFICATES
Tour Guiding Seminar
(University of St. La Salle) September 2009
Hospitality Management Congress December 2010
(University of St. La Salle)
Product Specific Training
(TWC-EAST) May 2016
