Alfredo Solano Jr

 Alfredo G. Solano Jr. Email Address:- Mobile number: - Skype ID: alfredo.solano11 Home Address: #3 Pisces St. La Consolacion Village Brgy. Parang, Marikina City Philippines Customer Service Representative/Account Resolution Specialist/Sales Agent A determined and motivated individual with 5 years of experience working as customer service representative, account resolution specialist and sales agent. I am a highly passionate individual able to achieve goals by hard work and ability to work in team environments. SKILLS KNOWLEDGE-RELATED: Proficient and well-adept in developing content and delivering training modules and presentations. Knowledgeable in computer applications and software. Has the ability to analyze situations and information. COMMUNICATION: Has excellent written and oral communication skills in English and the vernacular. Able to present information concisely and professionally. Deals with sensitive information in an appropriate manner. TIME & WORK MANAGEMENT: Has strong commitment to delivering exemplary service and has team player mentality. Highly analytical and keen to details. Can work with minimum supervision and capable of multitasking. INTERPERSONAL: Demonstrates enthusiasm and dedication and maintains effectiveness in varying environments and with different tasks, responsibilities and people. Seeks feedback and takes action to improve own performance. LEADERSHIP: Help build strong teams within a business and ensure projects, initiatives or other work functions are performed successfully. ADAPTABILITY: Open to any new challenge or changing situation, regardless of my background and skills, and refusing to place preconceived judgments on the challenge or presume it's something I can't handle, or won't like. TYPING: Well-adept at quickly and accurately creating effective, easy-to-understand spreadsheets and PowerPoint presentations. EDUCATION BACHELOR OF SCIENCE IN SECONDARY EDUCATION Philippine Normal University 2009 – 2010 Secondary Education San Antonio National High School 2004 – 2008 WORK EXPERIENCE WHOEASY.COM / REYA LLC Home Based Customer Service Representative 2016 - 2018 LIZCOM LLC Home Based Customer Support Manager 2016 - 2018 ELIZSTORE / LIZCOM LLC Home Based Shopify Customer Support Professional Jan 2016 - Apr 2016 RANKABOVEOTHERS.COM Home Based Customer Service Representative / Virtual Assistant 2015 - 2016 THE RESULTS COMPANIES – SIRIUSXM SATELLITE RADIO Customer Service Representative / Sales Agent / Retention 2014 – 2015 TELEPERFORMANCE PHILIPPINES – MCGRAW HILL HIGHER EDUCATION Customer Service Representative / Technical Support Representative 2013 – 2014