Alinrelle Charl Mendoza

 MENDOZA, Alinrelle Charl A. 15 Kalayaan B st. Brgy Batasan Hills Quezon City Contact number:- allenmndz32gmail.com Presonal Data: Nickname:Allen Age:28 yrs. Old Date of Birth:March 02, 1990 Place of Birth:Quezon City Civil status:Single Height:5’8 Weight:117 kg Sex:Male Religion:Catholic Citizenship: Filipino Current Address:VF-8 Blk 1 Lt 28, Mahogany Street Farmview Subdivision, Tungkong Mangga San Jose Del Monte Bulacan Contact Number:- CHARACTER REFERENCE:__________________________________________ Aizel Isidro Quality Assurance Manager | Teletech 1st-2nd floor Robinsons Fairview, Quezon City, Philippines Contact number:- EDUCATIONAL ATTAINMENT:______________________________________ YEARSCHOOLDEGREE CollegeMapua Institute of TechnologyUndergrad (1 Year-Intramuros, ManilaComputer Engineering -Far Eastern University – East Asia CollegeUndergrad (3 Years) Nicanor Reyes StreetComputer Engineering Sampaloc Manila High schoolDiliman Preparatory SchoolHigh School Diploma-Commonwealth Ave. Quezon City ElementaryDiliman Preparatory SchoolElementary Diploma-Commonwealth Ave. Quezon City Work Experience: Trafilea – Outbound Sales Homebased 2017 November – 2017 March Calls customers who abandoned their cart before checking out Gives better offers to close a sale. Offers consists of discounts and bundles Gives assistance to customers who are having a problem to complete the purchase on the website by offering to complete the purchase over the phone. (including payment) Chronos Global strategies – Inbound Sales 2017 May – 2017 November Qualifies patients for a product with their insurance coverage Carefully handles patient’s Credit Card information to purchase the product Works in with a very flexible schedule _______________________________________________________________________________ VXI | Quality Assurance Specialist 2016 August – 2017 April Monitor’s associate performance and trends Sets standard quality of inbound calls Insures sale procedure were followed Creates analyzation of site’s performance and provides trends per month Checks fraud validity and claims _______________________________________________________________________________ Teletech | Quality Assurance Specialist 2012 September – 2016 April UP Techno hub Quezon City Phil. Performs call monitoring and provides trend data to site management team Uses quality monitoring data management system to compile and track performance at team and individual level Provides feedback to team leaders and managers Prepares and analyzes internal and external quality reports for management staff review Coordinates and facilitates call calibration sessions for Operations Creates Projects to improve opportunities of the program _______________________________________________________________________________ Teletech | CSR – I 2012 April – 2012 September UP Techno hub Quezon City Phil. Inbound Customer Service Representative Services financial account inquiries and maintenance Online Banking First layer of support _______________________________________________________________________________ Teleperformance | CSR – I February 2011 – 2011November Shaw Blvd. Mandaluyong City Phil. Inbound Customer Service Representative Handles account changes and services for customers Services basic troubleshooting for mobile devices