Allona Michael
House no B/412 Mahmudabad No. 01 Karachi Pakistan| - |-
OJECTIVE
To gain a practical experience, professionalism and expertise in Industry, I am seeking a challenging
position that can give me the opportunity to utilize my education and knowledge
WORK EXPERIENCE
Expert IT Solutions
June 2018– Present
Project Management Trainee
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Work collaboratively with the project manager and team to maximize productivity.
Collaborate with the whole project team, contributing to the entire project lifecycle.
Organize and monitor schedules and see that deadlines are met.
Coordinate within the team Help discern requirements and assign tasks to team members.
Report updates verbally and in written form to management.
Complete any necessary administrative tasks, such as research and email.
Prepare FSD for Clients and Developers.
Designed Mock-ups for ERP Screens Modules.
VITALSOFT Ltd.
SQA ENGINEER AND TECHNICAL SUPPORT TEAMLEAD
June 2014– April 2018
As a Team Lead and SQA Engineer:
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Dealing with Customers’, resolve Escalated issues.
Help Sub ordinate in their Task.
Responsible for managing upgrades of software remotely.
Handle all issues related to SQL and Database.
Maintain application monitoring, performance tuning and testing
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
Ensuring that staff are motivated, monitored and measured in line with company targets and performance
standards.
Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
Producing accurate reports on team performance for senior managers.
Mentoring and training up junior and new staff.
Involved in the recruitment of new staff.
Ensuring all administrative and IT records are entered.
Manage Ticketing system (OTRS, JIRA, and ZOHO).
Manage CRM on daily Basis
Lead and priorities the Application Support team’s work load
Follow up of ongoing projects according to Agile SDLC.
Web services Deployments and Integrations with the website, Mobile apps and Desktop Application.
System software installation and necessary up-grades.
Implement and deployed necessary securities, software’s.
Deployed system on LogMeIn for remote resource.
Deployed and integrate systems on Amazon Server Using EC2 services.
Performed configuration management duties
Performed program testing and integration of the software
Conducted compatibility tests with client-provided programs
Verified fixture software and validated data collection processes
Perform regression, integration, functional, load, ad-hoc, smoke testing
Performs Web UI validations for cross browser compatibility.
Involved in defect reporting, defect tracking and defect reproducing
SKILLS & ABILITIES
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SQL Server Deployment and
Management
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Application Server Setup
(IIS)
Technical Documentation
● HTML, CSS, WordPress
theme customization
● AWS Amazon VPC, S3, EC2,
EBS and AMI
● JIRA IT Helpdesk Setup and
Management
● Database Handling and
Management
● Database Backup management
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Technical Support and
Customer Communication
Employee, Customer
Handbook and User Manual,
Lab Manual
Handling
Functional specification
document
Oracle Forms and Reports
Windows Server 2012
● Desktop Apps, Website,
Mobile Apps and software
testing
● Software deployments and
integrations
● Google apps
● Web API’s deployments and
integrations
● Google apps
● Oracle Functional ERP Finance
● Microsoft Visio
PPT. Presentation
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Gitlab Management
● Bitrix communication and
project Management
● Designed Mock-ups
● Designed Landing Pages
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Digital Marketing
● Creating Post and page
handling for facebook, Insta,
Linkedin and Twitter
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EDUCATION
BACHELORS IN COMMERCER | 2015 | UNIVERSITY OF KARACHI
INTERMEDIATE IN COMMERCER | 2007 | ZAMZAMA DEGREE COLLEGE
PROFESSIONAL CERTIFICATION:
➢ APTECH COMPUTER INSTITUE
Diploma Holder in Computer Technology.
➢ IQ PASS COMPUTER EDUCATION
Certification in Microsoft Office 2003
➢ ORACLE DEVELOPMENT | 3 Months | ITIC SYSTEM
1.
2.
3.
4.
SQL.
PL SQL.
Reporting.
Forms.
➢ DIPLOMA IN ORACLE ERP (Financial, Supply Chain and HRMS) | OMNI ACADEMY
➢ AWS Certification (Solution Architect- Association and Sysops Administration – Associate
Certificate) | November 2018- Ongoing | OMNI ACADEMY | SHERDIL IT ACADEMY
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