Alma Lea Faraon

I have worked in a Customer service field for the last 20 years; 4 yrs recently with the BPO industry wherein I was able to handle Collections, Billing, Sales, Chat/Email, Technical support, Activation process for AU Telecom companies: Telstra and Optus. 

Spent 16 yrs as an Admin Support (Document and Data Configuration Management Assistant) at ON Semiconductor formerly Motorola. We perform documentation control and setup for new product introductions and support new product development for a Semiconductor Manufacturing. This position allows me to attend numerous training locally and internationally to support all the sites globally and work with the different top management of each Business units. This also requires me to create powerpoint training materials and download to counterpart part Colleagues locally and in different parts of Europe and US. 

I have various experience in Cold Calling for Real Estate Clients and Medicare Insurance:

• The Property People - Buxton, UK

• Fillmore Real Estate - NY, USA

• Senior Market Solutions - WI, USA

I am knowledgeable in using:

• Microsoft Office - Word, Excel, Powerpoint, and Google Documents

• CRM: XLite, Salesdialers, Xencall, Skype and Vortex

• Customer Support & Ticketing system: Freshdesk, Intercom, UserEcho, Drift and Jira. 

• Social Media Customer Support system: NapoleonCat, Agora, and Hootsuite.

• Website Management (Wordpress basic level content updating)

• Email marketing: Hubspot, Active Campaign

• Web apps builder like Django

• Other tools such as Canva, Evernote, Trello, Zoom, and Slack. 

I am also willing to be trained in the applications that you are currently using or check Google or YouTube for tutorials. 

SKILLS : 

• Appointment Setting – Real Estate Circle Prospecting, FSBO and Expired listing, Investment Sales Confirmation and Medicare Insurance.

• Collection - Strong verbal and Personal communication skills.

• Customer/Technical Support - Problem analysis, use of judgment and ability to solve problems efficiently via Calls, Email, and Live Chat.

• Outbound and Inbound calls - Have worked in a Call center for 4 years.

• Marketing Research / Data Entry - Accuracy and attention to details.

• Virtual Admin Support – Email Management, Web Researching, Database Management, LinkedIn & Project Management

• Trainer – Can create a powerpoint presentation and download training to target Trainees.

• Social Media Manager – Email and Live Chat Social Media Customer Support, Manage Social Media Platforms.

• Content Manager – Manage active campaign and all aspects of Content being uploaded in different websites such as Wordpress.

I have a great time management. I am a problem solver, a detail-oriented person and committed. With my ability to wear multiple hats, I firmly believe that I can excel at any task. I am eager to help and hope you can consider me to join your company. Thank you!