Alma Lea Faraon

ALMA LEA FARAON Mobile no:- Email:- WORK EXPERIENCE: Shopify Customer Support – Email Support (Jun2018-Present) Nibbana Limited /Leicester UK • Handles all enquiries and Provides resolution relating to product and services to ensure customer satisfaction. • Handles and manage tickets in Freshdesk. General Virtual Assistant (June 2017-Present) The Movement Athlete / UK • Assist in Project Management of IOS/Android App of the Movement Athlete. • Uploading and Updating of data, pictures and videos in the backbone program of the app within timelines. • Perform other task such Email Management and Recruitment process. Inside Sales Agent (ISA) (Apr 2018- Oct 2018) Fillmore Real Estate /NY USA • Assist in all aspects of the process by prospecting, cultivating. Setting appointments and managing leads in the CRM. • Handles Expired, FSBO and Circle prospecting. Social Media Customer Support – Chat Support (Oct2017-Aug 2018) Storm Media LTD /HK • Handles all enquiries and Provides resolution relating to product and services. • Fulfill Customer needs to ensure customer satisfaction. Market Research/Virtual Assistant (Sep 2017-Aug 2018) Highly Flammable & Bubbles of Fun / NZ • Assist the Manager in web research and build list for prospect Clients. • Assist in creation and implementation of email campaigns based from templates. • Help with other variety of task such as identifying influential websites. Appointment Setter/Surveyor for U.S. Medicare Supp. (Apr 2017-Sep 2017) Senior Market Solutions / U.S.A. • • • • • Place phone calls to potential clients using Sales dialer CRM. Perform script (w/ necessary adjustments) to ensure consistency of sales program. Set appointments with prospective customers based on our associate’s schedule. Communicate any problems, concerns, or questions to supervisory staff. Communicate respectfully and politely with potential customers at all times. Inside Sales Agent (ISA) (Nov 2017- Dec 2017) The Property People LTD / UK • Place phone calls to potential Buyers and Sellers of Investment property. • Perform script (w/ necessary adjustments) to ensure consistency of Sales program. Optus (AU TeleCom) Mobility Customer Care - Billing & Sales (Apr 2016- Apr 2017) Convergys Phils. Services Corporation • Handles all enquiries relating to mobiles and mobile broadband services. • Provides resolution to billing issues of customer from explanation of charges for new/upgraded plans, existing plans, and cancelled services. • Assists customers on payment and/or payment extensions to avoid restrictions on services. • Assists in the upgrade of plans as well as add extras on existing services. • Also reconnects suspended/disconnected services as well as provide basic troubleshooting to technical faults. • Assist Customers on online billing inquiries including new registration and downloading Optus application and walkthrough on its usage. Telstra (AU TeleCom) Small Business - Billing, Activation & Sales Phone, Email & Chat Support (May 2014-Mar 2016) TeleTech Customer Care Management Phils. Inc. • Handles all enquiries relating to mobiles, business fixed line and internet services. • Provides resolution to billing issues of customer from explanation of charges for new/upgraded plans, existing plans, and cancelled services. • Assists customers on payment and/or payment extensions to avoid restrictions on services. • Assists in the upgrade of plans as well as add extras on existing services. • Also reconnects suspended/disconnected services as well as provide basic troubleshooting to technical faults. • Assist Customers on online billing inquiries including new registration. Telstra (AU TeleCom) Credit Management/Collection (Mar 2013-May 2014) TeleTech Customer Care Management Phils. Inc. • • • Responsible for the collection of outstanding and/or overdue balances of customers via inbound/outbound calls. Provide options to customer for payment of full balance or partial payments with payment extensions with or without restrictions to existing services. Also, lifts restrictions/reconnects suspended services subject to payment agreement. Citidrug 2-in-1 Drugstore Administrative Assistant (Dec 2011-Jan 2015) MonLei Enterprise • Sustain and check from time to time the Inventory of the Drugstore. • In charge for the computation of the Employee’s salaries and benefits. • Prepare Sales & Expense report and ensure that tax filing is always on time. Document and Data Configuration Management Coordinator (Jan 2006-Mar 2013) ON Semiconductor Phils. Inc. • Responsible in ensuring proper configuration management of data and documents relative to products and processes in EDAC, SPEC/TANDEM, Agile, Doc Server, Oracle and PCN system and ensure that document and data request are processed accurately and in a timely manner thru Darts and Agile. • Perform documentation control and setup for new product introductions and to support new product development. • Apply appropriate Business rules to the request type (modifications, purging of data and obsoleting documents). • Support Global Supply chain by coding data on Oracle. • Holding product related meetings to resolve issue. • Create and conduct training related to new system for counterpart Buss. Unit Engineers. • Perform Consultant activities for new projects such as new product introduction and acquisitions. Final Test Operator/On Time Delivery Operator (Apr 1997-Jan 2006) ON Semiconductor Phils. Inc. • Operates and ensure that all specifications are performed and in accordance with QA limits when performing testing of units. • Follow First in-First out processing of lots to ensure on time delivery of products. • Coordinate with respective Business Unit Engineers for disposition of lagging lots. • Escalate any issues that would adversely affect the product or Customer. EDUCATION: Tertiary: Bachelor of Science in Commerce major in Business Management Adamson University, Manila- Secondary: San Roque Catholic School of Alabang- Primary: Alabang Elementary School- SKILLS: • • • • • • • • Appointment Setting – real Estate Circle Prospecting, FSBO and Expired listing, Investment Sales Confirmation an Medicare Insurance. Collection - Strong verbal and personal communication skills. Technical Support - Problem analysis, use of judgment and ability to solve problems efficiently. Outbound and Inbound calls - Have worked in a Customer service for the last 20 years. Marketing Research / Data Entry - Accuracy and attention to details. Virtual Admin Support – Email Management & Project Management Social Media Manager – Email and Live Chat Social Media Customer Support, Manage Social Media Platforms. Knowledgeable in different applications: Microsoft Office – Excel, Powerpoint, Google Documents, NapoleonCat, Hootsuite, Trello, Zoom, Slack,Website Management (Wordpress basic level content updating) and CRM: Salesdialer, XLite, Vortex and Mojo. TRAININGS ATTENDED: Mobility Customer Care Convergys, Munt. Phils Apr 2016 Chat Support/ Back office Training Telstra, MOA Pasay Phils. Dec 2015 Sales/Lead – Every Opportunity Counts TeleTech, Sta Rosa Phils. May 2014 Small Business Billing & Activation Training Package TeleTech, Sta Rosa Phils. May 2014 Credit Management Training TeleTech, Sta Rosa Phils. Mar 2013 Agile PDM Training ON Semiconductor, Phoenix USA Sept 2011 Assertive Communication Skills Training ON Semiconductor, Carmona Phils Nov 2006 Doc and Data Configuration Mgt. Training ON Semiconductor, Phoenix USA Jan 2006