Ana Guevara

Ana Guevara Actress | Voice Actress | Assistant Acting Teacher and Director- Summary Experienced Teacher Assistant with a demonstrated history of working in the performing arts industry. With a Bachelor’s Degree focused in Performing Arts: Acting for Theater, and Film. Skilled in Contact Centers, Customer Service, Training Delivery, Coaching, Management, Leadership Training, and Translation. Experience Teacher Assistant January 2017 - Present Teacher assistant for Teacher, Actor and Director Jorge Muriel. Courses for the Bachelor in Acting: - Introduction to Acting - Technique & Scene Study I Main responsibilities: - Assist the teacher as needed. - Support group or individual students during the entire process, if the teacher requests it. - Sit in on all classes, rehearsals, taking notes and actively watching and listening the progress of the group. - Makes notes for the teacher as instructed during classes and rehearsals. - Type up any rehearsal notes taken by the teacher for distribution to the group. - Read and study the play; discuss the interpretation and production concept with the teacher. - Run special rehearsals such as line-throughs, speed-throughs, etc. if the teacher requests it. - Communicate regularly with the teacher regarding the progress of the production for final project. - Insure that appropriate people and/or departments are contacted during the production phase for final project. - Support the teacher and the cast on the final project before, during and after the performances. Assistant Director October 2017 - November 2017 (2 months) Short film "The kid who wanted to fly" Written and directed by Jorge Muriel Page 1 Actress March 2017 - March 2017 (1 month) Character: Fabiola Written by Juan Moyano Directed by Juan Moyano Actress February 2017 - March 2017 (2 months) Character: Blanca Written by Klaus von Richardsson Directed by Klaus von Richardsson Actress January 2016 - May 2016 (5 months) Adaptation: Jorge Muriel Director: Jorge Muriel Music: Guillermo Sanchez Roles: "Mother Courage and Her Children" as Mother Courage "Round Heads and Pointed Heads" as The Madame / The Nun "The Caucasian Chalk Circle" as The Lawyer Actress 2015 - 2015 (1 year) "La Oración Flamenca" de Tito Losada Multidisciplinary project under the creative direction of CRE.ART PROJECT Directors: Tagore Gonzalez and David Orrico Actress 2015 - 2015 (1 year) Character: Pan Written by Emmeline Antonio and Maria Lopez Directed by Maria Lopez and Emmeline Antonio Actress 2015 - 2015 (1 year) Character: Script Written by Celia Mira Directed by Alejandro Arteaga and Celia Mira Page 2 Actress June 2014 - June 2014 (1 month) Character: Rafaela Written by Alejandra Cevallos Herdoíza Directed by Alejandra Cevallos Herdoíza Learning and Development Manager at TELUS International Central America 2009 - 2013 (5 years) - Country primary point of contact of the global Learning and Development organization. - Partner with Human Resources, senior business leaders, and other key stakeholders of the organization. - Collaborate with other country primes and program managers in the global Learning and Development leadership team (US, Philippines and Guatemala) to create solutions for development opportunities: skill development, leadership development, sales, customer service, coaching, and motivation among others. - Work closely with senior leadership team to identify, determine and anticipate learning, skills and competencies development needs of team members at the different levels of the organization. - Communicate learning and development objectives, implementation plans, resources and outcomes. - Develop and implement country-specific programs customized according to cultural, generational or functional needs. - Support and develop internal and e-learning initiatives and programs for skills development. - Ensure alignment of training solutions from external providers with the internal company's objectives. - Develop, implement and lead the execution of programs or workshops: internal and external customer service, leadership, teamwork, time management, coaching, and motivation, among other topics. - Reported to Global Director for Learning and Development at TELUS International. - Directly responsible for the Learning and Development Coordinator, and Transactel University Coordinator. - Provide management support to Learning and Development team members located in the country. - Manage training budget. English Language Teacher 2009 - 2009 (1 year) English teacher for children ages 10 - 18 (Freelance) Resolution Specialist - Quality Coach at Dell Page 3 2005 - 2008 (4 years) - Dell Trainer Certified. - Provide training on soft skills, internal tools and programs for Dell Home Operations: US Consumers and Spanish Customer Care. - Collaborate with the Training Department to prepare New Hired Classes. - Create and implement specific actions plans for agents. - Quality Coach and Sales Resolution Specialist for Special Departments: quality audits, escalations, coaching model, feedback sessions. - Supervising agent's phone behavior. - Coaching agents towards positive customer experience. - Supervise calls to ensure agents follow the company policies and procedures. - Inbound calls from US customers to provide resolutions to their cases. - Bilingual Customer Service Representative for US Consumers. - Bilingual Sales Representative for US Consumers. In-Country Coordinator Assistant at i-to-i 2003 - 2004 (2 years) - English/Spanish interpreter for volunteers and local NGO’s POC. - Maintaining communications with headquarters. - Document translation. - “Survival Spanish” lessons for volunteers. - Keep records: volunteers, sponsor families, NGO’s and available projects. - Help identify available projects (NGO's), and families for new volunteers according to profile. Others - Attended i-to-i Country Coordinators Conference. Leeds, UK (March 2004). - Received "Loop system and Client Service" training. Education Centro Universitario de Artes TAI Bachelor’s Degree, Performing Arts: Acting for Theater, and Camera, 2013 - 2017 FUNIBER - Fundación Universitaria Iberoamericana Film, Video and Television Direction & Production, Visual and Performing Arts Escuela Luisa Ezquerra 2014 - 2014 Page 4 Ana Guevara Actress | Voice Actress | Assistant Acting Teacher and Director- Contact Ana on LinkedIn Page 5