ANA MARIE
Manalili
CUSTOMER SERVICE VIRTUAL ASSISTANT
WORK EXPERIENCES
QUALITY ASSURANCE OFFICER
Owens Asia, Inc. | Sep 2016 - Present
EXECUTIVE
SUMMARY
I am a Multi-skilled Customer
Service Virtual Assistant with
significant experiences in
administrative works, personal
tasks, research, email
management, social media
management, and marketing.
SKILLS AND
EXPERTISE
Customer Service,
Administrative Works, Writing,
Proofreading, Editing, Data Entry,
Lead Generation, SEO, Internet
Research, Transcribing, and
Social Media Management, and
ESL Teaching.
CONTACT ME AT:
Email:-Phone: (-
Address: Tarlac City, Philippines
I got promoted from being a Background
Investigator/CSR for 3 years where I've conducted
several types of searches (web searches, emails,
calls, etc.) on people per our clients' request.
Upon promotion, I have started checking the quality
of the reports made by the CSR and provided further
instructions to them if needed.
We also submitted these reports to the clients.
I was also given SPECIAL ADMINISTRATIVE TASKS such
as being a scheduler, writer, proofreader, on data
entry and in-charged of internal searches for
potential applicants.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland | Mar 2015 - May 2015
Resolved customer complaints via phone, email
and chat; Used telephones to reach out to
customers and promote services; Cancel or
upgrade accounts; and Assisted with placement of
orders, refunds or exchanges.
SCHOOL ATTENDED
TARLAC STATE UNIVERSITY
Master of Arts | Jun 2018 - Present
Master's Degree in Education, Major in English
Gaining a solid foundation in Teaching English and
Classroom Management.
TARLAC STATE UNIVERSITY
Bachelor of Arts | Jun 2012 - Jun 2016
Bachelor's Degree in English
Focused on English Language and Literature where I
was given an overview on Teaching Language and
Literature and Clerical Works.
Was a Vice President of our Department's English Club.
