Andrew Barquilla

Andrew L. Barquilla 4819 Solchuaga Street, Brgy. Singkamas, Makati City Cell. No-- OBJECTIVE: Seeking job position suitable for my skills and to be able to contribute to my employer’s goals and objectives Summary of Qualifications Efficient in computer hardware maintenance Proficient in various software applications like MS Office Easily adjusts to different working environments Resourceful, hardworking, responsible and willing to learn Work Experience Company/Position Date/s Hired NH3 Jobs Position – Talent Acquisition Specialist - Source resumes from various jobs board, making sure candidate qualifications are met and is aligned to what the client is looking for - Interview candidates on a daily basis - Meet monthly quota on the number of submitted candidates - Attend daily calibration  July 19, 2016 - present Virtoren Services, Inc / Staff Virtual Position: Executive Virtual Assistant - Responds to customer emails regarding their concerns with their purchased products - Also handles chat support, answering customer queries on a real-time basis - Creates report on daily activities at the end of the day October 6, 2015 – June 28, 2016 Tech Mahindra Ltd. Position: Team Leader Supervises a team that handles aftersales modification for a local telecommunications company February 20, 2014 to Sept. 8, 2015 Conduct daily coaching of agents and make sure their metrics are met Gather data from MIS to use it for the Weekly Business Review presentation Handle client escalations and urgent requests Thumbtack, Inc. - (through ODesk) Home-based work (Part time/Full Time) Position: Customer Service Advocate Answers email concerns sent by customers regarding their account on a daily basis and also performs other admin tasks as assigned by the Deputy Manager. February 2013 to January 10, 2014 Sitel Phils. 25th Flr. Cybermall, Eastwood City Libis, Quezon City Position: Team Leader Handles a group of agents and making sure that they hit their metrics through coaching and guiding them to beat learned helplessness Conduct weekly and on-the-fly coaching to team agents Attend weekly QA calibration to make sure management team is aligned with Quality Handle escalations for the duration of my shift December 27, 2010 to January 21, 2013 Position: Customer Service Professional (Back Office) Process subscriber’s request to add additional service to their mobile phone service. August 28, 2008 to December 27, 2010 Siemens, Inc. 23rd flr., Cybermall, Cyber 1 Bldg. Eastwood Bagumbayan, Quezon City Mar. 24, 2006 to Dec. 18, 2007 Position: Technical Solutions Specialist (L1 TAIS) Provides technical assistance for one of the leading names in portable computers (Toshiba) and ensuring technical resolution Sitel Phils. 25th flr., Cybermall, Cyber 1 Bldg. Eastwood Bagumbayan, Quezon City July 5, 2004-March 19, 2005 Position: Technical Support Representative Gives technical assistance to customers of a highly respected computer manufacturing company (Dell Computers, Inc.) over the phone Andrew L. Barquilla (Cell. no-) Work Experience Company/Position Date/s Hired ZIP Business Services Pagulayan Street, Brgy. Poblacion, Makati City One of Metro Manila’s best couriers which gives service to one of the country’s largest communications service provider March 10, 2003 to December 16, 2003 Position started: Reports Supervisor (regular staff) To provide sufficient and accurate reports on delivery of billing statements to the client’s subscribers on time and to supervise other co-workers in making delivery reports; In other circumstances, serves as a computer maintenance officer and provides technical support On The Job Training Univille Motors Corporation Pasong Tamo Extn. Makati City October 2002 to January 2003 Position: Technical Support Staff Providing technical assistance and maintenance of computers and various computer software of the company ​ Formal Education ​ SCHOOL Course Emilio Aguinaldo College Computer Engineering Technology 2005 to present Informatics Computer Institute Certified Internet Professional Program (CIPP) Sept. 2003 to Dec. 2004 Univille Vocational Institute Computer Technology 2002 to 2003 Pamantasan ng Makati Electronics Technology 2001 - 2002 Makati High School High School 1994 to 1998 Francisco Benitez Elem. School Elementary 1988 to 1995 ​ Technical/Personnal Skills Has knowledge in assembling, troubleshooting and maintaining computer hardware. Also have excellent skills on MS Office applications. Able to compose html web pages through Macromedia’s Dreamweaver MX. Hardworking and able to adjust to different working conditions and can even work under pressure. ​ reference Available upon request