Anna Vasquez

ANNA CRESENCIA RULL Virtual Assistant, Customer Service, Ecommerce VA PERSONAL PROFILE WORK EXPERIENCE I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. Ecommerce VA | Shopify CONTACT DETAILS Mobile number : - WhatsApp: --Talipapa, Quezon City, 1116 Modern Beyond | 2020 - 2021 Sourcing products Order processing - Alibaba Product listing Manage customer inquiries, editing orders, cancellation, refund , and returns Provide reports to the CEO Team Leader | Skin Magician Perfec-Tone | 2019 - 2020 SKILLS AND INTERESTS - Great communication and interpersonal skills - Excellent organizational and multi-tasking skills - Great time management skills - Troubleshooting - Service and Support - Strong Work Ethic - Great Attention to Detail - Tech and Retail Startups - Social Media - Dropshipping EDUCATIONAL BACKGROUND-: Bachelor of Science - Hotel And Restaurant Management. Far Eastern University - Metro Manila-: Bachelor of Science - Undergrad: International Tourism Management - The Lyceum University Of The Philippines - Metro Manila Handled 5-10 emails per hour to address customer inquiries and concerns. Increased customer satisfaction by resolving and providing the best skincare recommendation making sure all issues are being addressed. Trained new agents and provide report to the CEO for issues such as shipping and refunds Customer Support | Social Media Jay Shetty | 2018 - 2019 Handled the FB page of the client to make sure every inquiry are being attended to Making sure all subscriptions are up to date Tend to customer inquiries, cancellation and refund Schedule content posting for the secretary on his social media accounts Set meetings every weekend Email and Live Chat Consultant MyBabiie | 2017 - 2019 Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously. Suggested new procedure to persuade canceling customers to stay with the company, resulting in a 10% decrease in cancellations Responded to customer requests for products, services, and company information