Anumba Linda Jane

Who I am and a brief of where I have worked.

I am a customer support specialist with a strong passion in resolving customers issues and ensuring that customers get a good experience at the end of their purchase. I also demonstrate a customer service skill and my experience cut across information technology company, financial institutions and web hosting company.

My core values include:

• Patience
• Active Listening
• Empathy
• Transparency
• Humility,
• Integrity
• Altruism/services.

As a customer support specialist below are the strength and skills I possess that makes me stand out in my field.

• Ability to collaborate with team members
• I have an extensive knowledge in Live Chat, Email, & Phone Support
• Troubleshooting wordpress issues and other technical issues with domain, hosting and emails
• Basic knowledge in cpanel and WHM
• Knowledge in DNS management
• Proficient in the use of CRM software
• Adapt well to dynamic and changing situations with the ability to learn and get used to new applications and Softwares
• Great attention to details with an excellent communication skills
• Experienced in offering practical solutions to problems
• Drive to learn and add value to the company

Tools I have worked with include:

Microsoft Teams, Google workspace, zoom, Slack, Excel, Doc, Slides, Drive, Hangout,

CRM softwares include:

Bank one, tasca, Cisco Finince, Cisco Jabber, WHMCS, Gorgias, Zoho

Chat platform I have worked with include:

Message Bird, Crisp, Get gist.

If given the opportunity I would love to discuss your needs and how well I can solve them.