ANUMBA LINDA JANE-|-
https://www.linkedin.com/in/jane-anumba-a-a
ABOUT ME
Customer Service Personnel, Operations Expert and a Client Relations Specialist, A graduate with a degree in Banking and Finance,
Certifications from the Chartered Institute of Customer Relationship Management CICRM and Jobberman Nigeria, Trainings in Customer
Success and Retention, Relationship Management and Soft Skill. Core Customer Service Experience from Whogohost, Union Bank Nigeria
PLC and Multichoice Nigeria. Result oriented and will add value to prospective organizations, Confident of an increase in organizational
growth and development.
SKILLS
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Excellent in oral and written English.
Ability to listen attentively, communicate persuasively and follow through diligently.
Self-motivated with the ability to work with minimum or no supervision.
Effective team-player and strong interpersonal skills.
Computer Literate: Microsoft Office Suite application (Microsoft Word, Excel, and PowerPoint).
Dedicated and smart worker.
Ability to multitask on chat, calls and ticket.
Accountable, trustworthy and friendly.
Fluent communication in Igbo and Hausa Language.
CERTIFICATIONS
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Abubakar Tafawa Balewa University Bauchi Nigeria: B. Tech – Banking and Finance: 2019
National Youth Service Corps NYSC: Certificate of National Service: 2019/2020
IBM Training: Interpersonal Skill: 2022
Whogohost: Learn How To Build Website With Word Press: 2022
Chartered Institute of Customer Relationship Management CICRM: Associate Member ACICRM | Proficiency Certificate: 2020
Chartered Institute of Customer Relationship Management CICRM: PGD – Customer Relationship Management: 2020
Chartered Institute of Customer Relationship Management CICRM: Diploma – Customer Relationship Management: 2020
Jobberman Nigeria: Soft Skills Training Certification: 2020
Diploma in Computer Application: Proficiency Certificate
CAREER EXPERIENCES
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WHOGOHOST : Outbound sale Representative to Customer Support Officer 2022 (July – Present)
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UNION BANK NIGERIA PLC: Tele sales Representative 2021 - 2022 (October - July)
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MULTICHOICE NIGERIA: Customer Service Representative 2021 (April – September)
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EMMYNIGHT POS SERVICES: Cashier: 2020 – 2021
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YOUNG SHALL GROW COLLEGE OGIJO OGUN: Commerce Educator | Business Study Educator – (NYSC): 2019 – 2020
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CAPITAL PLAN MICROFINANCE BANK LAGOS: Customer Service Officer | Teller (Industrial Training): 2017 – 2018
OTHER POSITIONS HELD
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Vice President: Federal Road Safety Corp. 2.17 Ikorodu unit command (National Youth Service CDS Group).
Assistant Presiding Officer: Independent National Electoral Commission (INEC) for Senatorial District Bauchi State.
Secretary Election Committee: Nigeria Fellowship Of Catholic Student (NFCS) ATBU Chapter, Bauchi state.
Service Secretary: Fellowship Of Management Technology Student, ATBU Chapter, Bauchi State.
Evangelism Secretary: Fellowship Of Christian Student (FCS) Bauchi State.
ACHIEVEMENTS AND CORE OPERATIONS AT WHOGOHOST
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Attract potential customer by answering product and service questions and also suggesting information about other product and services
via calls, chat and ticket.
Following through with customers order, resolve product and service problems and also provide technical support level one escalation via
help desk.
Troubleshoot a lot of variety of technical and non – technical issues client are having with their domains, web hosting plans and other
services.
Follow up with customers that place order on website but did not pay for it and also communicate with new and existing customers.
Taking part in training and other learning opportunity.
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ACHIEVEMENTS AND CORE OPERATIONS AT UNION BANK NIGERIA PLC
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Managing customer’s interaction.
Cross selling and upselling where necessary and also follow up.
Opening and closing deal on the call.
Meeting and exceeding sales target.
ACHIEVEMENTS AND CORE OPERATIONS AT MULTICHOICE NIGERIA
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Dealing politely but firmly with demanding customers.
Responding quickly to customers complains.
Handling outbound calls.
Providing customers with relevant solution.
ACHIEVEMENTS AND CORE OPERATIONS AT EMMYNIGHT POS SERVICES
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Accept payments, ensure all prices and quantities are accurate and proving a receipt to every customer.
Process refunds and exchanges, resolving complaints.
Manage cash processes.
Follow all store procedures regarding cash management.
ACHIEVEMENTS AND CORE OPERATIONS AT YOUNG SHALL GROW COLLEGE
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Develop and issue educational content including notes, tests, and assignments.
Supervise classes to ensure all students are learning in a safe and productive environment.
Deliver personalized instruction to each student by encouraging interactive learning.
Plan and implement educational activities and events.
ACHIEVEMENTS AND CORE OPERATIONS AT CAPITAL PLAN MICROFINANCE BANK
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate with customers through various channels.
Acknowledge and resolving customer complaints.
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions.
OTHER ACHIEVEMENTS
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Analytical, problem solving, detail oriented, interpersonal and effective communication skill
Self-motivated, smart at work and achieving results.
A good and dynamic team player
Computer literacy and application
Ability to adapt to any environment and tackle demanding tasks.
Ability to learn quickly and take initiative
BIO-DATA
Sex: Female
Health Status: Fit
Nationality: Nigeria
Language Proficiency: English, Igbo, Hausa
Location: BLK 46, PLT 115, Unity Road Aboru, Iyana Ipaja |Lagos| NG
REFERENCE: AVAILABLE ON REQUEST
