Aple Montecillo

Mrs. Aple Montecillo-Maglangit Education • Bachelor of Science in Management Accounting University of San Jose-Recoletos Cebu City Experiences • Cebu City, Philippines Head of Customer Support and Global Customer Support Manager Yookidoo International --m SPECIALIZATION : -Customer Service -Customer Support Management -Data Entry -Administrative Support -Social Media Management -Email Management -SEO Article Writing -Transcription - Product Keyword Research - Create product campaigns - Manage the Global Customer Support Team - Manage and monitor all product reviews and seller feedback including generating new reviews. - Check product inventory - Track orders, process replacement and refunds. - Help create/design Amazon Stores for our products and for our distributors. - Generate product labels - Product indexation - Manage Facebook and Instagram direct messages. - Update product listing backend and create A+ content. - Worked with our Web developer in creating the Company's UK Shopify store. - Update PPC reports - Monitor both category and product ranking • Administrative Support/Admin Consultant Bridge Philanthropic Consulting - Schedule meetings and call. - Prepare monthly reports. - Process client invoice via WaveApp. - Prepare company documents such as prospect briefings, contracts, state of work, proposals and letter of intent. - Prepare minutes of the meeting. - Reach out to US Government offices, large companies and foundations such as Coca Cola, Chase, Bill & Melinda Gates Foundation to schedule meetings and calls. - Does research about grantmaking guidelines of companies, prospects and foundations. - Does research known individuals such as a company’s CEO net worth and their background. - Work closely with the company’s accountant to audit payments from clients. • AMZ Customer Support Manager Gazuros LLC - Manage the entire Customer Support Team and helped build the CS system. - Manage and monitor all product reviews and seller feedbacks including generating new reviews and improving negative reviews. - Check product inventory and lightning deals (amazon and client promotion). - Track orders, process replacement and refunds. - Prepare weekly Customer Support, sales, promotion and PPC reports. - Assign and monitor Freshdesk tickets. - Process order fulfillment for both Ebay and Shopify stores. - Resolve conflicts, determine customer needs and provide appropriate solutions for customers in Amazon, Ebay and Shopify. • Project Manager Xaditl Media - Communicates with prospect Podcast guests. - Schedule Podcast interview with clients. - Manage Instagram account - Transcribe audio interviews with clients/guests. - Update WordPress for client complete transcribed interviews. - Search new prospect guests through LinkedIn Sales Navigator.