April Mariano

 NAME: APRIL MARIANO EMAIL:-Cellular no.: - Address: Rizal, Philippines _____________________________________________________________________________________________ I have a good work ethic that I can apply to whatever task that will be assigned to me. I’m well-disciplined when it comes to work and I work with integrity. I’m eager and excited to learn new things especially outside my comfort zone and I’m always open for feedbacks to be more productive to my job. Educational background: TERTIARY LEVEL ICCT College (2011 – 2012) BSBA major in Management Accounting Cainta, Rizal   Medical Transcription Professional Institute (2008) Medical Transcriptionist  Ligtasan, Tarlac City Eccumenical Christian College -) BS Nursing Manggahan, Tarlac City   SECONDARY Tarlac National High School -) San Roque, Tarlac City    WORK EXPERIENCE: Occupation: Data Service Associate Account: Data Analytics Description: We call out the apartment leasing agents or managers around United States to gather basic details like pricing, availability, management and screening services. We analyse data and we also do research online for details if necessary. Occupation: Sr. Associate Account: Auto Insurance Description: This is a car insurance account. We document issues, analyse situation, discuss liability and traffic laws and create ticket for repairs. Occupation: Maintenance Associate Account: Level One Description: As a Maintenance Associate, we relay messages through documentation to the onsite maintenance team by setting up an appointment with the residents who have problems within their house or community. Occupation: Technical Support Representative Account: Telecommunication account Description: We handle mobile handset and internet device queries. We troubleshoot and escalate issues if necessary. Occupation: Patient Service Representative Account: Medical account Description: This is an outbound account for a medical service. We call out patients who had procedure with us or prospective patients who inquired about our services and products online, to set up an appointment with the experts and to have an assessment personally. Occupation: Customer Service Representative (September 2009 – April 2010) Account: Financial account Description: This is a financial account, wherein we support the clients if they have issues on their checks. We provide reasons and resolutions regarding their checking account like if there's unusual activity, bulk transactions or if their account was flagged, etc. Occupation: Technical Support Representative (December 2008 – September 2009) Account: Gaming account Description: This is a gaming account for X-BOX. We troubleshoot console issues over the phone. We document specific details on what happened during the call, like what is the issue, what is the resolution, and will create tickets if the console needs to be sent for repair.