Arlenica Valera Codilan
Address: Unit 8 #258 S. Marquez St. Gatchalian Subd.,
Manuyo Dos Las Pinas City
Contact number:-
E-mail Address:-
WORKING EXPERIENCE
COMPANY: CAPITAL ONE PHILIPPINES SERVICES CORP.
POSITION: Senior customer service representative
ACCOUNT: Capital One
Dec 19, 2016 – Present
Duties & responsibilities:
o Provide appropriate resolution to different request of customers about their credit card.
o Answer general questions about the bill and other services offered and connect to other parties or
different department if needed.
o Offers additional services that will be more helpful and convenient for customers.
COMPANY: IBEX GLOBAL
POSITION: Customer Service Representative
ACCOUNT: At&t Uverse Blue
October 23, 2014 – February 24, 2015
Duties & responsibilities:
o
o
o
o
Offer upgrades on their services or offer new services
Answer general questions and provides alternate solution to customer's concerns.
Provide the best solution to each customer's concerns.
Offers additional services that will be more helpful and convenient for customers.
COMPANY: CONVERGYS
POSITION: Trusted Advisor (Customer Service Representative)
ACCOUNT: At&t Mobility Postpaid
March 18, 2013 – August 30, 2014
Duties & responsibilities:
o Answer general questions and provides alternate solution to customer's concerns.
o Provide the best solution to each customer's concerns.
o Offers additional services that will be more helpful and convenient for customers
COMPANY: TELEPERFORMANCE
POSITION: Trusted Advisor (Customer Service Representative)
ACCOUNT: At&t Mobility Prepaid
April 17, 2012 – February 23, 2013
Duties & responsibilities:
o Provide answers to general inquiries of the customers.
o To perform basic troubleshooting (network & device component troubleshooting) if necessary to
customer’s concern.
o Provide the best solution to each customer's concerns.
EDUCATIONAL BACKGROUND
Tertiary
Technological University of the Philippines- Manila
Graduate of Bachelor of Arts in Management – Major in Industrial
Management
(2015 - 2018)
Technological University of the Philippines- Manila
Graduate of Electronics Communication Engineering. Technology
(2009 - 2012)
Secondary
Parañaque National High school La Huerta Paranaque
(2005 - 2009)
Primary
La Huerta Elementary School
(1999 - 2005)
