Arminda

I have a track record of ensuring that customer objectives are not just being met, but consistently exceeded. I have a more than 10 years of work experience in this field and I am confident that I am the best candidate for your vacancy. I am renowned for being able to motivate, mobilize, and coach new hires to meet high performance standards. When I was working in an office based, I have handled both voice and nonvoice/chat accounts in different field like Healthcare (Benefits/Claims), Technical Support and more on Customer Service. I've been a product and language trainer that focuses more on how to communicate well with customers both in calls and in chats/emails. I am also proficient in MS office application, reporting, editing especially in creating my presentations. A very detailed oriented person and been extra careful when checking data being upload into CRM. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success.