Arminda

ARMINDA P. MIRANDA Nickname: AMIE Blk2 Lot 42 Ascension Hills Subd.,Brgy. San Isidro, Angono,Rizal Contact No:- Skype ID: arminda.miranda3 Email:- OBJECTIVE: To give the best quality service and demonstrate the competence that satisfies the interest of the company. QUALIFICATIONS:  Certified iConnect, GEM, and Product Trainer; skilled in teaching New Hire Training classes both for voice and non-voice (chat).  Possesses good interpersonal and communication skills and manages multitasking effectively.  With high stress tolerance, zest for learning, and willing to be trained.  Team player, very flexible, fast learner, and alert. WORK EXPERIENCE:  Customer Care Representative – United Health Care Group (UHG Account) June 23, 2007 – December 9, 2009; Teletech Customer Care Management Philippines, Inc. / Contact nos- • Attends to all customer benefit inquiries, questions, and processes their health claims.  Technical Support Representative – (Charter Account) December 10, 2009 – August 24, 2010; Teletech Customer Care Management Philippines, Inc./Contact nos- • Troubleshoot customer’s Internet issues and concerns. • Processes sales order. • Sets an appointment for technician visit. • Provides exceptional customer service to all subscribers.  Product and iConnect (Language) Trainer – (Charter Account) August 25, 2010 – Oct 11, 2012; Teletech Customer Care Management Philippines, Inc. / Contact nos- • Handles New Hire Training classes for voice and non-voice (chat) supports. • Follow the training agenda based on the guidelines provided by the Clients. • Send daily deliverables such as Daily Time Record, Class Timesheet or End-of-Day reports. • Send End-of-Week and End-of-Month Reports like the site’s monthly and weekly performance updates to the Clients. • Updating trackers (excel file) of the agent’s weekly scores for the quiz updates. • Attends to weekly Client call meeting for the account updates. • Monitor agent’s performance (side-by-side, QA, and remote)  Appointment Setter (Homebased-Odesk) – October 2012 – December 2012  Worked as a Phone Support Representative handling different accounts like Dolcera Corporation.  Setting up appointments for the upcoming Webinars  Attending Webinars for my Client  Update worksheet (Excel File)  Web Research (Homebased-Elance) – December 2012 – January 2013   Researching all upcoming events and seminars in Dubai, UAE Consolidating all the information and placed it in an Excel file  Chat Support Representive – December 2012 – April 2013    Worked as a Chat Support Representative for Car Dealerships Making sure that the visitor’s inquiry will be forwarded to a particular dealer. Will gather more information about the prospects preferred vehicle especially their email address and phone number for them to be contacted by the Car dealer.  Telephone Sales Representative/Admin – May 2013 – Aug 2013              Worked as a Telephone Sales Representative for a Weight Loss Program/Sales Order Processing Assist in Admin works like getting daily reports in skype and from the dialer Listening and call editing Respond to applicants email for recruitment processing Conducting the applicants Initial Interview Payroll/Computing the agents salaries and commissions and forward it to the client in just one paypal flat file Creating logins for all agents (VTiger) Creating training videos and upload it in Wordpress Setting up appointment for client meetings using Bookfresh Creating survey in Survey Monkey Handles Training Virtual Assistant / Email Marketing - ( December 2013 – June 2014 )   Worked as a Virtual Assistant for a Mobile Company Sends out email to the client     Collects Email and URL in Google Search Engine Sends out daily report to my boss Sending Paypal Invoices to get paid Telesales Representative/ Admin / Manager / Trainer / Quality Assurance–(Aug 2013 – January 2023 )              Worked as an admin assistant for a publishing company Check agent’s daily performance Sends daily timesheet Sends out bi-weekly performance report Check on the agents’ skills for calling Handles training Coaching agents if needed Quality Assurance Creating Agents Five9 Logins/ Resetting Login Passwords Creating simple video tutorials Creating Leave Forms via Jotform / Google Forms Assist agents in pulling up their recordings for verification purposes Interview Applicants  Virtual Assistant – (April 2014 – April 2015)  Make 2-3 hours of telephone appointments for our Internet Consultant to attend to  Send emails out from Healthcare database  Researching different consultant from Harley Street and putting it in a database for callback and email sending  Bingo Chat Host – (June 2013 – April 2019)  Handling chats to support issues encountered by players  Cheering up players as they play Bingo  Encouraging players to participate in chat games while playing Bingo  Data Entry Specialist – (Nov 2015 – May 2016) Project-Based  Helps in creating Auto Insurance claims and enter it into the CRM  Verify the codes are valid before entering into the system for payment  Attends weekly meeting for presentation and submission of the project  Creates powerpoint presentations for reporting  Sends end-of-week report in an excel file EDUCATION:  Tertiary: University of the East-Recto/Bachelor of Science in Business Administration major in Marketing/SY 2001 – 2004 Polytechnic University of the Philippines-Sta.Mesa /Bachelor of Science in Business Administration major in Marketing/SY 2004 – 2006  Secondary: Roosevelt College – San Juan Campus (SY-)  Primary: Nicanor C. Ibuna Elementary School (San Juan City) TRAININGS ATTENDED:  GSD Training / Trainer Certification ( August 2010)  iConnect Training (February 2011)  GEM (Grammar and Electronic Messaging) Training (July 2011) PERSONAL INFORMATION: Date of Birth: December 20, 1983 Age: 35 years old Place of Birth: F. Manalo St. San Juan City Civil Status: Single Height: 5’4” Weight: 110lbs Religion: Roman Catholic Nationality: Filipino CHARACTER REFERENCE: Sheryl Jimeno Telesales Representative Contact no--Glenmark Garcia Homebased Virtual Assistant / Grab Driver Contact No- Graciel Faustino Telesales Representative Contact No-