Arthur C. Cruto

 ARTHUR CONDE CRUTO 2147 Cagayan Street, Barangay Kasilawan, Makati City, Philippines Mobile:- / E-Mail:- PERSONAL INFORMATION BIRTH DATE: August 2, 1974BIRTH PLACE: Makati CityCIVIL STATUS: Married NATIONALITY: FilipinoRELIGION: Roman CatholicGENDER: Male HEIGHT: 5’5”WEIGHT: 80 kgs.SSS No.: - EDUCATIONAL BACKGROUND Graduate - B.S. Political Science / Major: Local Government Management / University of Makati EMPLOYMENT HISTORY Businessman Buy and Sell Business (Used Private Vehicles) / January 2014 to Present President KASANIB Foundation, Inc., Makati City / July, 2016 – February, 2017 Community Affairs Officer IV / Department Head Office of the Mayor, Makati Action Center, Makati City / August, 2015 – June, 2016 Barangay Councilman Barangay Kasilawan, Makati City / December, 2010 – August, 2015 Customer Service Representative (BPO) Sykes Asia, Incorporated, 5F Glorietta 1 BPO Office Tower, 6783 Ayala Center, Makati City  Ameriprise Financial Inc. / Financial Account / January 6, 2014 – May 20, 2015 Customer Care Specialist (BPO) Concentrix, The Fort, Global City, Taguig Google Account, Project Based (One Month) / December 2, 2013 – January 3, 2014 Financial Account Specialist (BPO) Convergys Philippines, Glorietta 5, Ayala Ave., Makati City Citibank Account, Collections, Credit Card / April, 2011 – October, 2012 Owner – Manager 3ALove Internet Café, Sta. Ana, Manila / June, 2010 – July, 2013 Executive Officer KASANIB Foundation, Inc., Makati City / July, 2007 – June, 2010 Special Assistant to the Vice Mayor City Government Of Makati / July, 2004 – June, 2007 Community Affairs Assistant II Office of the Mayor, Makati Action Center, Makati City / January, 1998 – June, 2004 Radio Communications Head Office of the Mayor, Makati Action Center, Makati City / January, 1995 – January, 1998 Barangay Coordinator Office of the Mayor, Brgy. Operations and Affairs Division, Makati City / July, 1992 – January, 1995 EMPLOYMENT HISTORY 1. Buy and Sell Business (Second Hand Cars) / January 2014 to Present 2. President KASANIB Foundation, Inc., Makati City / July, 2016 – February, 2017 3. Community Affairs Officer IV / Department Head Office of the Mayor, Makati Action Center, Makati City / August, 2015 – June, 2016 4. Customer Service Representative (BPO) Sykes Asia, Incorporated, 5F Glorietta 1 BPO Office Tower, 6783 Ayala Center, Makati City  Ameriprise Financial Inc. Financial Account / January 6, 2014 – May 20, 2015 Accepts inbound calls from the U.S.A., particularly initial client engagement pertaining to their needs and queries on their account with Ameriprise and offer immediate solution to their concerns. 5. Customer Care Specialist (BPO) Concentrix, The Fort, Global City, Taguig Google Account, Project Based (One Month) / December 2, 2013 – January 3, 2014 Catered to the needs of American customers through determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. Enhances organization reputation by accepting ownership in accomplishing new and different requests and exploring opportunities to add value to job accomplishments. 6. Financial Account Specialist (BPO) Convergys Philippines, Glorietta 5, Ayala Ave., Makati City Citibank Account, Collections, Credit Card / April, 2011 – October, 2012 Handled all inbound/outbound phone calls from the U.S.A. with courtesy, professionalism and effectively respond to customer inquiries. Does credit card balance collections and offer payment plan options to clients who need assistance in paying off their existing loans thereby ensuring them resolution with their concerns/inquiries. Do password reset for client’s online account. 7. Barangay Councilman Barangay Kasilawan, Makati City / December, 2010 – August, 2015 Served as Elected Barangay Official of Makati City for two (2) consecutive terms, winning both the 2010 and 2013 Barangay elections as Independent Candidate. 8. Owner – Manager 3ALove Internet Café, Sta. Ana, Manila / June, 2010 – July, 2013 Managed all internet shop rentals’ operational issues, to include housekeeping, administrative duties, physical inventories, price changes, managed business revenue, including cash handling and as the owner, served as the overall operations supervisor of the shop. 9. Executive Officer KASANIB Foundation, Inc., Makati City / July, 2007 – June, 2010 Handled general supervision over the business and affairs, and the properties of the Foundation. Performed duties and responsibilities assigned to by the Board of Directors from time to time and primarily responsible in overseeing the everyday operations and functions of the Foundation. 10. Special Assistant to the Vice Mayor City Government Of Makati / July, 2004 – June, 2007 11. Community Affairs Assistant II Office of the Mayor, Makati Action Center, Makati City / January, 1998 – June, 2004 12. Radio Communications Head Office of the Mayor, Makati Action Center, Makati City / January, 1995 – January, 1998 13. Barangay Coordinator Office of the Mayor, Brgy. Operations and Affairs Division, Makati City / July, 1992 – January, 1995