Arvin Myron C. Vitug

-      Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.

-      Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.

-      Identify qualified prospects and navigate company structures to identify key decision makers and influencers.

-      Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

I am an expert in customer service and have worked as a Team Leader. I have been with the industry for nearly 7 years now dealing with technical issues from customers based in the USA. I have the ability to work in a team as well as cross-team, assist customers with issues from internet connectivity down to phone and cable TV services. I've been a part of our Escalations Team where we deal with customers demanding to speak to a manager regarding their issues and provide them the best possible resolution to make them very satisfied with the service that we provide.