Arvin Myron C. Vitug

 OBJECTIVE: To join an organization where I can utilize my skills and knowledge in my chosen field and to gain experience which I can make use of in the future. PERSONAL INFORMATION: Civil Status: Single Age: 30 years old Height: 5’5 Weight: 132 lbs. Nationality: Filipino Birthplace: Manila Religion: Catholic Birthday: December 26, 1988 EDUCATIONAL BACKGROUND: Tertiary: AMA Computer University Year Gra duated: 2008 B. S. Information Technology Secondary: Mater Carmeli School Year Graduated: 2005 Primary: Mater Carmeli School Year Graduated: 2000 SKILLS: Computer literate and proficient in operating in any Microsoft applications. Proficient in English and Filipino, both oral and written. Fast Learner WORK EXPERIENCE Sales Development Representative – Reed Elsevier Shared Services Philippines Inc. February 2019 – Present Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines. Prospect for new business through a high volume of cold calling and following up with prospects as previously identified. Identify qualified prospects and navigate company structures to identify key decision makers and influencers. Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data. Data Analyst – Mailtech Marketing Services October 2017 – February 2019 Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers. Technical Support Representative Convergys Philippines Uverse , TL OIC November 2016 - August 2017 With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following: Ensure that employees follow the company’s policies and procedures Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance Handle Escalations Technical/Customer Service Support Representative Convergys Philippines Uverse July 2011 - November 2016 Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions. Knowledge in handling billing and other general concerns of the customers. Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner. Technical Support Representative Barnes and Noble, TeleTech Novaliches, Quezon City November 2010 – June 2011 Assistant Manager A.R. Vitug Trading, Novaliches, Quezon City April 2008 – October 2010 SEMINARS ATTENDED: “CCNA 1 - Networking Basics 3rd Trimester” AMA Computer University – Fairview S.Y- “CCNA 2 – Router and Routing Basics” AMA Computer University – Fairview S.Y- “CCNA 3 – Switching Basics and Intermediate Routing” AMA Computer University – Fairview S.Y- “CCNA 4 – Wide Area Network Technologies” AMA Computer University – Fairview S.Y- Convergys Leader as Coaches 1 February 23 & 24 2017