Ashley Meissner

ASHLEY MEISSNER P - E - A 1428 SW 129th St Oklahoma City, OK 73170 PROFESSIONAL SUMMARY EDUCATION Organized and dependable manager and order processor with 23 years of experience managing, ordering, and training on multiple telecommunication services. Willingness to take on added responsibilities to meet team goals when needed. Cimarron High School Lahoma, OK KEY SKILLS • EXPERIENCE 09/2014 – 8/2023 – Business Closed Director of Operations / Quality Assurance – The Plymouth Group DBA All-Solutions 4 U 11/2007 – 09/2014 – Moved to All-Solutions to open 2nd location Quality Assurance/Compensation & Data Analyst – RedHat Marketing - - - - - Oversee day-to-day orders and all quality assurance for each client/program. Organize and maintain daily sales and orders submitted and sent to management. Review and report on monthly payment file information. Crossreferenced client payment reports versus company sold reports. Reconciled any discrepancies with client as needed. Maintain all agent system access and compliance & also remove access as necessary. Create/maintain scripting and training to assist in day-to-day sales and keep agents compliant and up to date with new promotions & policy changes. Review agent and company performance. Work with upper management to make changes as needed to improve quality and increase productivity. Upload and monitor sales data into different PRM systems depending on client requirements. Monthly/weekly client calls reviewing any policy changes, training requirements, promotional changes & any coaching opportunities for individuals. Reviewed and maintained all new hire training documents for all clients/programs. POLICY DEVELOPMENT AND ENFORCEMENT • DATABASE MAINTENANCE • REVENUE RECONCILIATION • PROCESS IMPROVEMENT • RECORDS ORGANIZATION AND MANAGEMENT • QUALITY ASSURANCE • FINANCE OVERSIGHT • DISCREPANCY SUBMISSION AND FOLLOW-UP • PERFORMANCE ANAYLSIS AWARDS • EMPLOYEE OF THE MONTHMULTIPLE MONTHS • PRESIDENT’S AWARD - - - - - Worked with each client/programs order and processing group to ensure correct submission and completion of orders in timely manner as well as any potential customer service concerns. Worked with MS Office daily including Word, Excel, Access, PowerPoint, and email daily. Worked outside of business hours when needed. Took on any project or assisted with outside projects as necessary. Worked with multiple CRMs, PRMs, and client systems. Used multiple training universities for multiple telecommunication clients including Verizon, Frontier, AT&T & Dobson Fiber. Trained agents on products, pricing, policies, and process for these clients. Managed telecommunication orders lifecycle; coordinated technical discussions between providers, agents, and techs. Reviewed/created contracts to ensure price and service & followed up until they were returned. Helped as an assistant to President and VP at Channel Partners Conference on multiple occasions.