Athena Tan

Hi,

Good day, I wish to apply and become one of your team member. I can do multitasking jobs especially dealing with after sales and customer retention. I can work with minimal supervision and willing to extend hours dedicated for work if it is needed. 

I am reliable and hardworking individual who has more than 12 years experience in both customer and technical support in the BPO industry.

I am also a Social Media Manager for 3 years where I managed more than 20 stores for the past different audiences like apparels, flower shops & fashion stores. Part of my role are: 

• Creating witty copy/captions for social media posts

• Scheduling and publishing posts on social media channels like Facebook and Instagram 

• Monitoring social media pages and responding to messages/comments

• Monitor social media pages to make sure social media posts are publishing

• Use tools and platforms to increase fans/followers on social media pages

• Research to help create social media strategies for new clients

• Work closely with graphic team and management to complete posts

• Creating banners/videos using Canva, Crello and Magisto

Apart from being a Social Media Manager, I also have knowledge in Shopify for dropshipping company. Part of my tasks are: 

• Uploading products

• Adding descriptions

• Product research

• Order processing

• Tracking and providing tracking numbers/orders

• Fulfilling orders

• Processing refunds

I also was a Tier 2 Customer Service Representative, Email and Chat Support in the BPO industry for 12 years. I am skilled in communicating via Live Chat like particularly Tidio and Email platforms where responses to customers should be within the required turn around time. 

I hope to be a part of your team!

Best,

Athena Tan