Athena Tan

ATHENA AÑONUEVO-TAN 254 F. Sanchez Street Pasay City, 1300 Mobile Number:- Email Address:-Skype ID:- OBJECTIVE: To offer my knowledge and acquired skills in helping the esteemed company grow while continuously enhancing and achieving a working experience towards personal and professional advancement and development.To offer my knowledge and acquired skills in helping this esteemed company grow while continuously enhancing and achieving a working experience towards personal and professional advancement and development.To offer my knowledge and acquired skills in helping this esteemed company grow while continuously enhancing and achieving a working experience towards personal and professional advancement and development. WORK EXPERIENCE: Dec 2017 –Feb 2019 Social Media Manager Eli Z Group Nov 2017 –Dec 2017 Email Support Representative The Clevhouse April 2017 –Nov 2017 Social Media Manager and Marketing Specialist Vetted Ventures Dec 2016 – Mar 2017 Social Media Manager Layered Approach Dun Laoghaire Dublin, Ireland April 2014 – Dec 2016 Operations Customer Support Representative, Email Prime TELUS Mobility Web Channel TELUS International Philippines 4th Flr. Market! Market, Taguig City Mar 2011 – April 2014 Tier 2 Email/Chat Support Representative Zynga Account TELUS International Philippines 5th Flr. Market! Market, Taguig City Oct 2005 - Mar 2011 Customer Interaction Associate TXU Energy TELUS International Philippines 5th Flr. Market! Market, Taguig City Jan 2005 - Aug 2005 Technical Support Representative GT Solutions, Inc. 24th Flr. Robinsons Equitable Tower ADB Avenue, Pasig City SUMMARY OF QUALIFICATIONS: Adept in handling multifarious customer concerns which are only but vital in building trust, confidence and consequently generates a higher revenue potential for the business. Inbound sales specialist at TELUS International Philippines for TXU Energy account. Extensive experience in a call center environment. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Strike a positive and cooperative tone with both customers and colleagues. Provides effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues.  Properly trained in providing best in class customer service to build customer satisfaction and loyalty. Enthusiastic to work in a team environment and possess a sense of urgency. Provides email and chat technical support for Facebook Gamers. Make quick and accurate responses to Facebook Gamers that issue common queries. Provides detailed troubleshooting steps to Facebook Gamers. AppleCare Activation Account and Billing Adjustment Activating customer’s device Generate, edit, publish and share daily content (original text, images, videos and Mail Chimp Newsletter) that builds connections to Social Media followers. Creating Artworks for Social Media Posting Processing online orders via Magento Admin Tool Creating weekly Newsletter using Mailchimp Maintaining 6 sites based in Dublin, Ireland Replying to queries and comments in Facebook, Twitter and Instagram Sending Daily Sales Report and Weekly Comparison Report Marketing products on 60 Facebook targeted groups. Sharing activities, news, articles on Facebook group page and all Social Media Platforms Adding/following friends on our Social Media accounts Engaging and sending private/direct message to all new followers to follow us on page and promoting our products. Runs weekly competition/contest on Facebook, Instagram and Twitter Uploading available videos on YouTube and Facebook. Creating weekly campaign Monitor and logged in on Tidio Live Chat Creating social media art works for competition and campaign Social Media monitoring and replying to inquiries and comments Adding new contacts on Mail Chimp Creating blogs on our website Searching new designs from our competitors Fulfilling orders via Shopify Return and Refund process orders Logistics (Monitoring of tracking number generation) SKILLS AND KNOWLEDGE QUALIFICATIONS: Ability to speak and write clearly and accurately. Demonstrated proficiency in typing and grammar. Knowledge of customer service principles and practices. Multi-tasking capabilities. Knowledge of Web Browsing and Search Engines. Knowledge of Mail Chimp Magento Admin Tool Pic Monkey Application Canva Buffer Agora Pulse Slack Magisto Shopify Asana Monday Board ACHIEVEMENTS: Agent of the 2nd Quarter 1st place – Best in Sales 2nd Quarter Top Sales Agent ( September 2007 ) Top Sales Agent ( August 2008 ) Top 2 Sales Agent for July 2010 Top 8 Sales Agent for April 2010 Top 2 Sales Agent in AHT ( April 2010 ) Highest Conversion Rate & QA Score 4th Quarter Highest Conversion Rate & QA Score for January 2010 Best in Acquisition Conversion for the 1st Quarter Received awards for having outstanding quality assurance scores & conversion scores on the current account I’m working for. EDUCATION: TERTIARY: Bachelor of Science in Information Technology Major in Multimedia AMA Computer College, Makati City- SECONDARY: San Isidro Catholic School Taft Avenue, Manila - PRIMARY: Southeastern College Pasay City, Manila - PERSONAL DETAILS: Civil Status: Married Religion: Roman Catholic Citizenship: Filipino Date of Birth: Apri 24, 1982 REFERENCES: **Character Reference is Available upon request. **