AUGUSTUS LEON B. ZALDIVAR
A4 RRRM Apartment, Doña Asuncion Village,
Phase 1, Doña Pilar, Sasa, Davao City
Mobile No.:-
Email Address:-
CAREER OBJECTIVE: Seek to work as Virtual Assistant in your organization where I can utilize my
expertise in the growth of the organization and adding its value in the
market.
SUMMARY OF SKILLS:
graduate of the Bachelor of Science in Information Technology
good in English communication skills both speaking and writing
experienced Team Leader for 2 years at Convergys Davao
worked in the BPO Industry for more than 5 years
experienced in fast-paced environment demanding strong organizational, technical,
interpersonal skills and customer service and relation
proficient in Microsoft Office (Word, Excel, PPP, Publisher) and various software applications
and computer operations
trustworthy, dependable, friendly, organized, responsive and detail-oriented
EDUCATIONAL BACKGROUND:
Bachelor of Science in Information Technology
-)
STI College, Dumaguete City, 6200
EMPLOYMENT HISTORY:
July – Oct 2017
AT&T Billing and Account Representative
IBEX Global Davao
Fountain Court, M Lanang Premier JP Laurel Avenue, Brgy.
San Antonio, Davao City, 8000 Davao del Sur
Duties and Responsibilities: Handles customer questions,
complaints, and billing inquiries with the highest degree of
courtesy and professionalism to resolve customer issues with one
call resolution. Offers alternative solutions where appropriate
with the objective of retaining customer's business. Handles
business transactions in connection with activation of new
customer accounts on a computer terminal.
May 2015 – April 2017
Team Leader
Convergys Davao, 4th Floor, Abreeza Corporate Center, Bajada,
Davao City
Duties and Responsibilities: Provides statistical and
performance feedback and coaching to agents on a daily basis;
creates and maintains a high- quality work environment for team
members; makes effective and appropriate decisions relative to
corrective action; responds to product related issues; and creates
team strategy to ensure team performance goal.
Sept 2014 - April 2015
Subject Matter Expert (SME)
Convergys Davao, 4th Floor, Abreeza Corporate Center, Bajada,
Davao City
Duties and Responsibilities: Provides knowledge and expertise
in a specific subject/ issue; explain and document the processes of
the project.
Sept 2013 – Aug 2014
Customer Service Representative
Convergys Davao, 4th Floor, Abreeza Corporate Center, Bajada,
Davao City
Duties and Responsibilities: Resolves customer complaints
via phone; assist with order entry calls and service recovery
calls like replacement, refund, exchange and more.
Feb 2012 - May 2013
Subject Matter Expert (SME)
Sutherland Global Services Philippines
Dona Luisa Bldg., Corner Quirino St., Emilio Jacinto Ext.,
Poblacion District, Davao City
Duties and Responsibilities: Have the knowledge and skills
required to help new agents to perform given responsibilities
and tasks as related to the account
TRAINING AND SEMINAR ATTENDED:
Team Leader on-Boarding Training
Convergys Davao, 4th Floor, Abreeza Corporate Center, Bajada, Davao City
August – September 2014
What About: Focused on leadership, change and innovation – to take on the cross-functional
responsibilities of corporate leadership. Its highly integrated approach which broadens understanding of
core- operations and best practices – with the broader grasp of management, identifying problems and
formulating solutions.
CHARACTER REFERENCES:
Jeck Estrada
Operations Manager
Convergys Davao, 4th Floor, Abreeza Corporate Center, Bajada, Davao City
Contact No.:-
Joriz Ian Unabia
Subject Matter Expert
VXI Global Solutions, 2nd Floor, Robinsons Cybergate, Bajada, Davao City
Contact No.:-
Jeffi Desierto
Team Leader
Convergys Davao, 4th Floor, Abreeza Corporate Center, Bajada, Davao City
Contact No.:-
