Ava Deloris Reye Tabunigao

Pampanga, 2000 Philippines Cell: - Email:- Skype: avareye21 Professional Summary Survey Specialist, Appointment Setter, Lead Generation Specialist, Virtual Assistant, Customer Service and Sales Representative Work Experiences Survey Specialist / Appointment Setter Change3 Enterprises, LLC (November 2017 to March 2021) - Ability to make 30-35 calls per hour to businesses with C-Levels and decision makers as the right party contact, prequalify leads, conduct surveys on different topics with business decisionmakers across industry about the use of technology to tackle their business challenges. - Set up an appointment for technical discussions with a solutions specialist surrounding IT challenges and priorities. - Invite upcoming free webinar to IT prospects for an IT event online. - Work with the marketing team on lead generation campaigns, including qualifying incoming leads and handing off to senior specialists. - Vanilla Soft as CRM and VS Connect for Dialer - Correctly input data and utilize a CRM tracking system. - Ability to call during specific or varying blocks of time based on campaign needs. Appointment Setter / Researcher Glenmar Technology, NJ (June 2019 – December 2020) • • • • • Lead generation using LinkedIn, Google search for non-woven manufacturing and packaging companies that use hotmelt glue like Nordson parts and offer quality replacement. Send email outreach templates for follow up. Prepare quotations for product inquiry. LinkedIn Outreach Used HubSpot Virtual Assistant / Appointment Setter Praiseworthy (March 2017 – January 2019) -Assistant to the owner, data scraping, data gathering, outbound calling and setting up appointment, prospecting leads via LinkedIn and Google. -Used Mailshake, Email Hippo, Hubspot, ConvertKit, Skrapp.io, LinkedIn, Google Docs, Google Sheets, Google Calendar, Trello, VanillaSoft, RingCentral Lead Generation Specialist Milamar Coatings (September 2017 – August 2018) • • • Call outbound leads to qualify if they need floor and wall coatings. Recruiting contractors to be partners with our company to use Milamar coatings. Used Vanilla Soft as a CRM Lead Generation Specialist The Sales Staff LLC (August 2013 to March 2017) - Data validation, cleaning up leads and making it accurate by cold calling businesses and verifying information directly to the contacts or gatekeepers. Asking qualifying questions and affirmation for the callback and email address. Used Vanilla Soft, Xlite, VSConnect. Part Time Appointment Setter AXA/AIA Insurance Singapore (May 2013 – November 2017) - Outbound calling to all companies in Singapore and setting up an appointment to the person in charge of all kinds of customized insurance that they need in their company like marine, cargo, workers compensation, fire, chemical insurance and the like. Also, call existing clients if they want to modify or make changes in their current insurance portfolio. Outbound Sales Agent / Gatekeeper for Century21 Real Estate XTDirect.com (Mediacom Cable) - March 2013 to July 2013 - Call present and prospective customers to upgrade their service on their cable, internet and phone; transfer customers who want assistance to their local offices or agent for a real estate business such as listings and/or buy and sell properties. Appointment Setter / Telesales for Mobile Website (UPWORK) Virtual Workforce Philippines (October 2012 – February 2013) - Call homeowners in the US and asked if they have plans on moving in the next 3 to 6 months or probably want to sell or buy a property and set up an appointment for them. - Call dance studios and salons and offer them mobile website development on their existing desktop website. Customer Service and Sales Representative T-Mobile NCO Clark Philippines (October 2009 - June 2012) - Ability to always perform 100% customer satisfaction with High grade in Quality Service by always performing and being a consistent A Player for our team. Always getting customer satisfaction awards and good rating by JD Powers. - Performs Courtesy, Concern, Empathy and Timely Resolution on each and every call. -Answered questions regarding services, features and products of a telecommunications company while maintaining knowledge of current sales and store promotions. Provided world class customer service during an average of 40 calls per hour by answering customer inquiries, solving problems, technical issues on their phones and up-selling features. Provided new product information which will maximize customer’s service and assist them on their handset. Also performed credit check for new accounts and processed orders, shipments and payments using debit card, credit card and electronic check. Education AMA Computer Learning Center - Computer System and Design Programming March 1996 – 1998 Associate Degree