Babylyn Pornela

As a freelancer with over 17 years of customer service experience, I can provide you with my expertise in the following fields but not limited to:

SHOPIFY

-Customer Service/ Support

-Customer Management

-Writing product descriptions for the Shopify store

-Order fulfillment

-Arranging and opening disputes if required

-Contacting suppliers for missing orders/ order status

-Tracking orders

-Paypal disputes

-Social media moderation like FB and Instagram

SOCIAL MEDIA

-Responding to FB and IG comments, inquiries and concerns

-Approve & decline pending member requests

-Respond to member-reported content that violates the rules of the group

-Update the daily spreadsheet to track Moderation check-ins.

-Utilize Buffer to schedule out Facebook posts.

-Review the content images posted in Buffer for the week.

AMAZON

-Manual product research

-Product Listing to Amazon Seller Central

-Updating Tracking Number

-Creating Promotion in Amazon Seller Central

EBAY

-Title Optimization

-Search Engine Optimization

-Research of Competition and Price

-Product Description

-Listing of items

-Process order, return, refund, and tracking number

-eBay Customer Service

LEADING E-COMMERCE TOOLS USED FOR eBAY

-Zik Analytics

-Yaballe

-DSM

-Dropshipbeast

-Title Builder

COMMUNICATION

-Slacks

-Asana

OTHERS:

-Trello

-Zendesk

-Freshdesk

-Intercom

-Oberlo

-Aliexpress

-Stripe

-Wordpress

-Agora

-Woocommerce

I have over 17 years of experience offering outstanding customer service to diverse clients. Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives (7 years in the retail industry as a Sales Executive promoted to Assistant Store Manager to Store Operations Manager and to Training Manager in a Dutch company based in Dubai and 2 years as Customer Care Officer in the call center industry one of the largest telecommunication company based in the US).

I am skilled in communicating with clients over the phone, email and live chat. I am enthusiastic, self-motivated and highly organized. I am a fast learner and I am eager to learn to use any new tools to accomplish the job required. My professional experience will prove my strong working ethic.