Babylyn Pornela

Results driven, customer centered manager with more than 10 years of experience in retail and administrative management, customer service, supervisory position and call center . Verifiable talent for maintaining profitable retail operations, with success in implementing promotional, marketing strategies and upholding fiscal integrity. Articulate communicator and effective trainer, respected and trusted manager who upholds highest ethical standards. Core skill areas included:        Customer Service Office Administration Call Center / BPO Staff Training and Mentoring Human Resources Management Purchasing 2.jpg EDUCATIONAL ATTAINMENT 2.jpg 2.jpg JOB EXPERIENCES FREELANCE HOME BASED JOB: January 2018 – present (US based client) Admin Support / Data Entry / Customer Service Duties and Responsibilities:  Listing product in Amazon.  Responding to customer’s inquiry.  Data entry and research.  General admin task. January 2015-September 2016 Convergys Collections Customer Care Officer Babylyn Pornela Maranan Mobile:-- Bachelor of Science in Computer Science Rizal College of Taal, Philippines- Pedro A. Paterno Memorial National High School Philippines 1995 - 1999 Puting Bato Elementary School Philippines- Nuvali, Laguna, Philippines Company Profile: Convergys Corporation is a corporation based in Cincinati Ohio that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services technology, retail healthcare and government markets. They have approximately 130,000 employees across 31 countries. PERSONAL INFORMATION Nationality Age Marital Status Language : Filipino : 36 : Married : Fluent in English and Tagalog • • • • • • • Handling large volume of incoming calls and outgoing calls. Explaining the bill of the customer and update the information in the database. Process credit card payment, set-up payment arrangement and refund. Solving customer issues and managing irate customers to retain their business. Making decisions quickly based on company's procedure and individual situations Handling partly technical support. Set-up appointment to the store and providing ongoing promotions. January 2013 till November 2013 EFP Middle East Logistics Procurement Officer Dubai, United Arab Emirates Company Profile: EFP Middle East is a steel and aluminum fabrication company based in Dubai. They are supplying fabricated steel and aluminum all over the Middle East region. They were known for fabricating aluminum being used in 9 metro station based in Dubai.            Taking purchase requests from various departments within a company and get price quotes from suppliers. Researching potential vendors. Comparing and evaluating offers from suppliers. Contacting suppliers to schedule deliveries or to discuss shortages, discrepancy or missed deliveries. Entering order details in the database. Maintaining and updating records of purchased products, delivery information and invoices. Monitoring stock levels and place an order if needed. Coordinating with warehouse staff to ensure proper storage. Preparing shipping documents such as Certificate of Origin (from Dubai Chamber of Commerce) and an official receipt for the client. Schedule a pick from the warehouse. Follow-up payment to the client. January 2012 – December 2012 Dutchkid FZCO Training Manager Dubai, United Arab Emirates Company Profile: Dutchkid was established in 2005 by its founding shareholders. Today, Dutchkid represents in excess of fifty quality, babyrelated products as distributor for the Middle Eastern market. Dutchkid’s main product categories are strollers & transport, fashion, furniture, baby care and Interior design accessories. Its brand portfolio includes internationally renowned brands such as Stokke, Bugaboo, Maxi-cosi, Quinny, Bloom, DwellStudio, Lilliputiens, Childhome, Boori Country, Bopita and JustEssentials. SEMINARS AND TRAINING ATTENDED Supervisory and Management Skills Spearhead Training, Dubai September 21 – 24, 2007 National Child Passenger Safety Technician SafeKids, USA December 5-10, 2011 Duties and Responsibilities:  Designing training courses and materials to meet the training needs of the company.  Provides training to all our retail store clients.  Conduct seminars and training to different events.  Attending trade shows in GCC region.  Consulting various departments and understanding their training needs and requirements.  Creating employee handbook and product manual.  Filing and compiling training documents.  Arranging special event. October 2007 – December 2011 Justkidding General Trading LLC Store Administrative Manager Dubai, United Arab Emirates Company Profile: Justkidding Store is the perfect one-stop-shop for modern parents who want to provide their children with a fun, safe, trendy and comfortable environment to grow up in. The Store stocks more than 55 mainly Western quality brands ranging from colorful strollers to super safe car seats, fashionable furniture with a sheer endless choice of interior design, accessories and several hip and funky clothing labels for babies, young children and mothers-to-be.  Led startup and grand opening of the flagship store and other branches.  Justkidding was Awarded “Retail Store of The Year” and “Best Rising Star of the Year (2008) by Retail Me Awards under my supervision. Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.   Managing and motivating the team to increase sales and ensure efficiency.  Maintaining and updating customer's information in the database.  Handling petty cash and entering details in the database.  Responsible for purchasing and maintaining office supplies, business equipment, ink and toner, etc.  Dealing with staffing issues such as processing new hires, visa application and payroll.  Providing administrative support to the general manager and perform special projects.  Arranging and coordinating meetings.  Preparing monthly report.  Responding to customer complaints and comments through email or phone.  Handling and maintaining the online store and oversee deliveries.  Handling aftersales issues.  Arranging and maintaining company transportation. January 2007 – September 2007 Justkidding General Trading LLC Assistant Store Manager Dubai, United Arab Emirates Duties and Responsibilities:           Creating schedules to ensure adequate and efficient staffing at all times. Recruit, interview, hire, and train sales staff as required. Reporting directly to the general manager. Assisting general manager for all the paperwork required. Facilitate clear communication between retail floor staff and office staff. Scheduling Product Knowledge sessions with various sales representatives. Providing expert advice to customers in all areas of the store. Proactively build and maintain customer relationships. Ensure that newly-received product is stocked in a timely manner. Motivate staff and maintain a positive work environment. April 2006 – December 2006 Justkidding General Trading LLC Sales Assistant cum Cashier Dubai, United Arab Emirates Duties and Responsibilities:  Greet and assist the customer.  Meeting set sales target.  Stocking, replenishing and cleaning sales areas.  Assisting with product selection.  Offering advice to the customer.  Arranging delivery dates for larger items.  Dealing customer complaints.  Monitoring and updating sales display areas.  Processing payments of various kinds.  Report any issues to the store manager.  Maintain an awareness of store promotions and advertisements.  Any other tasks assigned by the store manager from time to time.