Bentley Luyong

BENTLEY NAIRE C. LUYONG Email:-Phone: -/ (032) 423 - 1891 Address: Consolacion, Cebu, Philippines @bentleynaire  Learning & CRM Support Team Leader/ Virtual Admin Assistant Wellness & Lifestyles Australia (W&L Mobile Healthcare Services) / W&L Outsourcing Philippines July 2012 – June 2018 - Assist in day-to-day operation of W&L Learning – online learning management system Coordinate with 5 team members all working for the online training website (3 IT officers & 2 Marketing Associates) Manage letter of renewals and MOUs for Corporate and Individual Memberships Present online navigation demonstration to prospective clients for Learning Management System (wllearning.com.au) Provide technical support and customer service to allied health professionals, medical staff and online learners in the medical arena. Assist in resolving issues and concerns from clients for the online education website Quality Analyst of E-learning modules, video presentations and other online training products (e.g. e-books & marketing materials) Update contact details of potential and existing clients in NetSuite (CRM) Organize electronic files and other company documents via SharePoint Book flights, accommodation & car hire for CEO, Leadership team, Allied Health professionals via Serko system Edit/ Layout newsletters and other sales & marketing materials Manage company’s social media platform (Facebook) Other general administrative tasks as coordinated by Director, CEO, General Manager, Business Systems Manager and Office Manager -  Social Media Manager/ Curator Deseret Digital Media for Familyshare.com (now Famifi.com) January 2014 – July 2018 - Managed at least 30 Facebook pages for Familyshare.com, all with more than 20 million followers combined. Managed 1 Pinterest account and 1 Google+ page for Faith related topics Provide weekly report to Global Director, Social Media Create meaningful picture quotes with themes promoting family togetherness, recreation, love at home, relationship enrichment and friendship.  Customer Service Representative ePerformax Contact Centers/ Staffey June 2011 – June 2012 - Inbound calls: Customer service for Target.com and Chase – Retail Banking (USA) Outbound: Verify contact information for Corporate Contacts (UK) EDUCATION MA – Communication (took all pre-requisite subjects except Thesis Writing) Cebu Normal University June 2013 – March 2015 Bachelor of Arts in Mass Communication (Journalism) – CUM LAUDE CIT University June 2005 – March 2009 High School - Top 9 CIT University June 2001 – March 2005 PEOPLE I WORKED WITH: OTHER TEAM MEMBERS Michael Peachey Director (Former CEO) W&L Mobile Healthcare Services Saborn Va Global Director - Social Media Familyshare.com Nick Heywood-Smith Director (Former CEO) W&L Mobile Healthcare Services Tanner Chase Meyerhoffer Social Media Supervisor Familyshare.com Jennifer Gibbons Business Systems Manager W&L Mobile Healthcare Services Andrew Dollman Learning Account Manager W&L Mobile Healthcare Services Kareena Yates Learning Account Manager / Office Manager W&L Mobile Healthcare Services