Bernie Role

BERNIE ROLE SEASONED AND AWARD - WINNING BPO PROFESSIONAL WITH 8 YEARS OF CUSTOMER SERVICE EXPERIENCE PROFESSIONAL SKILLS Team management Risk Mitigation Workforce - Staffing Data analysis Counselling CAREER OVERVIEW I have been in the business since 2010, and has a strong customer service background across England, United States and Asia Pacific. I consider my self a transformation leader who develop and influence people to kick-start their dreams. EXPERIENCE PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Interpersonal SALES AND CARE TEAM LEADER HKT Teleservices | March 2014 - Present Developing team members by coaching, counseling and training Workforce management - scheduling and forecasting Drive sales conversion and customer retention Reports day to day operation TECHNICAL SUPPORT PROFESSIONAL (REMOTE SUPPORT) HKT Teleservices. | June 2012 - March 2014 Advance and basic computer/network troubleshooting Malware/Virus Removal Utility software and services up-selling CONTACT Mobile Phone: - Email:-SKYPE: rolebernie https://www.linkedin.com/in/roleb ernie/ CUSTOMER SERVICE ADVOCATE HKT Teleservices. | March 2010 - June 2012 Customer service and mobile phone technical support Billing and Retention Assistant TL and Administrative task handling escalations, back office and customer feedback analysis AWARDS GOLD MEDALIST - CUSTOMER SERVICE PRESENTATION Contact Centre World - APAC Conference | July 2012 (https://www.contactcenterworld.com/view/contact-centerarticle/2012-best-in-asia-pacific-announced.aspx)