Bhel Alfred Marc Alota

BHEL ALFRED MARC ALOTA BUSINESS ANALYST/EXCEL EXPERT WORK EXPERIENCE Leuterio Realty & Brokerage Real Estate Property Consultant (Part-time) February 2015 - Present Generate lists of properties that are compatible with buyers' needs and financial resources and visit properties to assess them before showing them to clients. Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets. Interview clients to determine what kinds of properties they are seeking and answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals. Coordinate appointments to show homes to prospective buyers and accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting. Arrange meetings between buyers and sellers when details of transactions need to be negotiated. Coordinate property closings, overseeing signing of documents and disbursement of funds. Cognizant Technology Solutions Operations Team Leader May 2019 - February 2020 Set clear team goals and KPI's Delegate tasks and set project deadlines Oversee day-to-day teams' operation and performance Do regular performance evaluation Create a healthy and motivating work environment and atmosphere Develop a well-designed and motivating evaluation program Communicate with teams about their performance Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Plan and organize team building activities Cognizant Technology Solutions WFM/MIS - Team Leader June 2013 - May 2019 Systems used: Aspect eWFM, Avaya CMS and IEX Real Time Management: Manage all Intraday management processes in support of operations to achieve the business objective of achieving business service level goal and maximizing efficiency and occupancy. Fill overtime and undertime availability, manage Intraday staffing levels, approve discretionary activities to increase occupancy, administration of Intraday schedule changes. (move breaks and lunch schedules) CONTACT /bhelalfredmarcalota EDUCATION 2004 - 2008 Cebu City Medical Center College of Nursing Bachelors of Science in Nursing SKILLSET Proficient MS Office Excel, Visual Basic/ Macros Proficient IEX and Avaya CMS knowledge Proficient in Computer hardware troubleshooting Proficient in Internet, Home Networking and Mail both Windows and Mac troubleshooting BHEL ALFRED MARC ALOTA BUSINESS ANALYST/EXCEL EXPERT WORK EXPERIENCE Scheduling: Manage Scheduling process (creates/assigns agent schedules) Manage proactive approval and denial of discretionary activities; such as vacations, training's, and meetings Reports: Maintains the program's Master file containing agent personal data and movements for headcount and staffing purposes. Develop, generate and deliver reports containing accurate and timely statistical information on a daily, weekly and monthly basis for all programs. Display a high level of understanding and problem solving ability in regard to these reports. Analyze all reports to identify trends, areas of development and to be proactive about offering solutions to operations. Establishes innovative systems and procedures for handling of data reports and continuously improvises on them (creates Microsoft excel templates and automation for efficient and accurate sending of reports) Eperformax Workforce Specialist September 2011 - June 2013 Systems used: IEX and Avaya CMS Real Time Management: Manage all Intraday management processes in support of operations to achieve the business objective of achieving business service level goal and maximizing efficiency and occupancy. Fill overtime and undertime availability, manage Intraday staffing levels, approve discretionary activities to increase occupancy, administration of Intraday schedule changes. (move breaks and lunch schedules) Reports: In charge of tracking agent and management attendance, and sending attendance logs to HR Finance for payroll purposes. Establishes innovative systems and procedures for handling of data reports and continuously improvises on them (creates Microsoft excel templates and automation for efficient and accurate sending of reports) Eperformax Target.com Customer Service Representative April 2011 - August 2011 Convergys/Concentrix Time Warner Cable Technical Support May 2010 - January 2011 Teletech HP Technical Support AT&T Technical Support November 2009 - January 2010 April 2009 - November 2009 CONTACT /bhelalfredmarcalota TRAININGS LEAN Six Sigma TIER (Teaching, Interacting, Evaluating and Reviewing)