BILLY JOE
PILLO
B3 L8 2nd St. The Istana Subd. Ph. C,
Malagasang 1F, Imus City, 4103,
Philippines-
ROCKSTAR VIRTUAL ASSISTANT AND IT
PROFESSIONAL
-
LINKS
LinkedIn:
h ps://www.linkedin.com/in/bjepi
llo/
Upwork:
h ps://www.upwork.com/o/profil
es/users/~018bab4ed-d…
WORK EXPERIENCE
FREELANCER
Imus City
Nov 2019 - Jul 2020
ABOUT ME
Experienced Virtual Assistant and
IT Professional who helps busy
founders, execu ves, and CEOs
live and work be er through
effec ve delega on.
Has an extensive background in
technical support specializing in
service management and cket
lifecycle.
VSEE
Imus City
Mar 2019 - Nov 2019
VARIOUS
Philippines
Sep 2007 - Dec 2018
Rockstar Virtual Assistant
Inbox, calendar, travel, and contacts management
Social Media Management
Project management and CRM (Asana, Airtable, No on)
Content crea on
Graphic designs through Canva
Research and admin
WordPress
Customer Service
Technical Support Engineer
Provided technical assistance to users
Facilitated training webinars and demos for new clients
Built knowledge base for the support group
Was in charge of the daily cket report
Desktop Support Engineer/IT Specialist
• Honed my technical support skills and capabili es while
working as support staff on different organiza ons.
• Became an IT expert with excep onal knowledge and
understanding of IT Service Management.
Experienced in providing full
administra ve support to clients
making them win at work and in
life.
• Supported a number of IT hardware and so ware (including
SaaS) while maintaining a high level of customer service.
• U lized different IT Service Management pla orms and
cke ng tools to document and provide support to
clients/users.
HOBBIES
WEB BROWSING, BINGEWATCHING, READING, CASUAL
GAMING, SWIMMING,
TRAVELING, COOKING, VAPING
EDUCATION
AMA COMPUTER
LEARNING CENTER
Imus City
2007
Associate of Science
Computer System Design & Programming
LANGUAGES
TAGALOG
SKILLS
ENGLISH
INBOX, CALENDAR, AND TRAVEL
SOCIAL MEDIA MANAGEMENT
MANAGEMENT
PROJECT MANAGEMENT (ASANA, TRELLO,
CONTENT CREATION
NOTION, AIRTABLE)
GRAPHIC DESIGN (CANVA)
RESEARCH AND DATA ENTRY
WORDPRESS
CUSTOMER SERVICE
MULTI-TASK MANAGEMENT
SPOKEN AND WRITTEN COMMUNICATION
TECHNICAL SUPPORT
CUSTOMER SERVICE
