Blessing Abimbola Ajiboye

Blessing A. Ajiboye Virtual Assistant/Customer Support Specialist About Me My Contact-om - Ikeja, Lagos , Nigeria https://www.linkedin.com/in/o midan-bee Hard Skills Creative problem-solving Administrative support E-Mail, Phone and Chat Support Appointment settings Telemarketing Data Entry Customer Success Establishing lasting customer relationships. Email marketing Soft Skills Resourcefulness Decision making Communication Multi-tasking Attention to detail/Accuracy Grit & resilience Prioritization Confidentiality and discretion Education Background Bachelor’s Degree Olabisi Onabanjo University- Language Native English Hardworking and dependable Virtual Assistant/Customer Support Specialist proficient in scheduling, meeting support, and accounting functions. Quick learner with advanced software abilities. Organizes files and streamlines processes to increase operational efficiency. Also, I am a proactive, customer-focused, and detail-oriented customer support specialist with 5 years of experience working with big brands in brokerage firms and other businesses. I will help you to bring ease, reliable, fast, and empathic solutions to your business and customers. Professional Experience Morayo Lebi & CO. | Lagos, Nigeria|Executive Assistant- Key responsibilities: Took and transcribed dictation, composed confidential correspondence and prepared reports for management review. Managed Email, Calendar, Scheduling appointments, Internet research, and engaged clients to gauge satisfaction and solicit feed back. Monitored inventory and ordered new supplies and equipment before stock depletion. Generated detailed meeting documentation and transcribed recordings. Booked flights and accommodation for international business trips. Coordinated events for office staff, organizing resources and preventing scheduling conflicts. AM Broker Intl. |Lagos| Customer Support Specialist- Key responsibilities: Handling all incoming customer support inquiries via support tickets and emails. Helping customers resolve questions or issues in a clear, concise, and timely manner. Escalating inquiries to a manager or other team members whenever necessary. Executing product replacements and exchanges, and ensuring all aftersales queries are correctly logged in our RMA systems. Reporting bugs or issues and sharing customer feedback with the CS team lead as well as other departments. Order fulfillment Data Entry