Bogdan Cucoranu | Freelancer Resume

Bogdan Cucoranu Telephone: - | E-mail:-| Adress: Sibiu, 557260 LinkedIn: https://ro.linkedin.com/in/cucoranubogdan Profile Excellent organisational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques. Good attention to detail and ability to show initiative. Ability to plan and prioritise work load without supervision. Ability to prioritise, manage and perform under pressure. Excellent knowledge of Customer Service best practice, willing to work flexibly and with enthusiasm. Skills and competencies • Technical knowledge of current protocols, operating systems and standards. • Ability to operate tools, components and peripheral accessories. • Software and Hardware Troubleshooting. • Windows 7, Windows 8, Windows 10 experience. • Microsoft Office 2007, 2010, 365 support. • Routers, switches and firewall experience. • Experience in Remote and VoIP software such as TeamViewer, TeamSpeak, Ventrilo, Mumble. • Solid understanding of mobile devices and operating systems (Android, Windows). • Understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity. • Sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures. • TCP/IP. • Professional image and grooming. • Self-confidence and interpersonal skills. • Analytical and problem solving skills. • Good communication (both verbal and written) skills. • Planning and organising skills. • Strong listening skills. • Ensure that there is sufficient support to clients and provide friendly customer service. • Able to operate effectively in a team environment with both technical and nontechnical team members. • Able to operate with minimal supervision. • Able to manage time effectively, set priorities appropriately, schedule calls. • Able to maintain professional demeanour under stress. Employment history IT Services |Brasov - Freelancer– Desktop Support Technician|Full-Time| January 2006 – Present. Hardware troubleshoot and repair • Installed, upgraded and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. • Performed remedial repairs on computers, laptops, printers and any other authorised peripheral equipment • Developed technical knowledge of each system within company profile and specialised knowledge of certain nominated areas. • Responsible for troubleshooting and restoring to service any personal computers or notebooks. • Customized desktop hardware to meet user specifications and site standards. Software troubleshoot and repair • Installed, upgraded and troubleshoot Windows XP, Windows 7, Windows 8/8.1, Windows 10, Microsoft Office and any other authorised desktop applications. • Diagnosed and resolved a wide range of Windows applications and networking problems to help minimize downtime. • Developed trends by monitoring and analysing incoming calls, problems and support requests. Maintenance and Customer Support • Performed general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. • Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible. • Troubleshoot remote users by phone or remote desktop tools. • Performed work in compliance within specified warranty requirements. • Responsible for monitoring, operating, managing, troubleshooting any personal computers or notebooks. Arvato Systems|Brasov - Microsoft Xbox Customer Support Representative |Full-time| October 2015 – January 2016. • Offered client support by means of phone/ email/ chat. • Offered information, solutions and counseling to customers regarding the company’s services. • Promoted the products and services of the company by means of knowledge, attitude and information. • Documented all operations in the company’s database, according to the work procedures. • Approached potential customers by answering product and service questions, suggesting information about other products and services. • Maintenance of customer records by updating account information. • Proactively involved in resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. • Provided ongoing maintenance of financial accounts by processing customer adjustments. • Recommended potential products or services to management by collecting customer information and analyzing customer needs. • Prepared product or service reports by collecting and analyzing customer information. • Contributed to team effort by accomplishing related results as needed. CGS – Computer Generated Solutions|Brasov - America Online (AOL) Customer Support Representative |Full-time| March 2015 – October 2015. • Approached potential customers by answering product and service questions, suggesting information about other products and services. • Responsible for the creation of customer accounts by recording account information. • Maintenance of customer records by updating account information. • Proactively involved in resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. • Provided ongoing maintenance of financial accounts by processing customer adjustments. • Recommended potential products or services to management by collecting customer information and analyzing customer needs. • Prepared product or service reports by collecting and analyzing customer information. • Contributed to team effort by accomplishing related results as needed. Languages English - Professional proficiency. Romanian - Native proficiency. Qualifications 2005 – 2009 Theoretical High School "Ion Codru Dragusanu” - Bilingual Philology 12th Grade. Advanced Competencies of Linguistics in English Language, License Number:- References - Available upon request.