I have several years of experience in email-based customer service. I am a cheerful, enthusiastic, and self-motivated person who understands the importance of customer service and great attention to detail in a role of this nature.
I speak and write fluent English and German. I am hard working, honest, and helpful, and I have a friendly attitude, coupled with the ability to listen and guide, and I can work independently and efficiently. I am available to work 7 days a week if required.
I do my best to help or resolve the customer's request or complaint while following the company rules and policies
I am able to think outside the box to make sure that customers feel like I have helped them and provided them with the information they need
I am experienced with Shopify, Slack, Asana, Reamaze, DeepL, G-MAIL, Help Scout, Zoho Mail, and Roundcube Webmail.