Bryan Orio Lacerna

A total of more than 9 years in the BPO environment. I have been an excellent customer service representative with recognition and awards. Handled different kinds of accounts like billing, retention, fraud, health care, online booking, etc. For the past 9 years, I was able to adopt in every type of situation both from customer's and agent's perspectives. I am currently looking for a position in an environment that offers challenge and opportunity to help the company advance efficiently and productively.