Bryan Orio Lacerna

 bryan lacerna VIRTUAL ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE OBJECTIVE I am currently looking for a part-time or full-time position in an environment that offers a greater challenge and help the company advance efficiently and productively. To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business and/ or customer relations experience to the fullest. KEY QUALIFICATIONS A total of more than 9 years of experience handling North America and UK clients. I have been an excellent customer service representative with recognition and awards. EDUCATION Information and Industrial Institute of Technology- Computer Systems Design and Programming Technology Trinity University of Asia- WORK EXPERIENCE Eclaro [Fraud Analyst] Glassdoor December 2018 up to present Answering queries of the customers about their job posting. Had the best judgment in identifying legit vs fraud job posters. Processing refunds. Offering better deal for the customers. Task Us [Team Mate] Atom Tickets June 2016–December 2018 Process online tickets and fraud accounts. Reserve seats for customers who ordered tickets online via the Atom app. Process refunds and retention. Alta Resources [Application Specialist and Customer Service Associate] Wellpoint and PACSUN July 2009-May 2016 Assist customers in filling out their application on line. Answer queries regarding application approval. Assist customers in placing their orders and refunds. Retentions, cancellations, and refunds. Update daily sales and reports.