Carla Maria D. Keung

1230 DEARFIELD ST. BROOKESIDE VILLAGE CAINTA RIZAL PHONE- EMAIL- CARLA MARIA D. KEUNG PROFESSIONAL EXPERIENCE March 6, 2012 – May 26, 2013 L’Oreal Paris Philippines (Points Business) Area Manager Oversee and monitor sales performance within the assigned area of the whole Consumer Product Division (L’Oreal makeup, Dermo Expertise, Maybelline, Garnier, Excellence and Men Expert). Closely supervise the action plans of the BA Supervisors. Monthly inventory management. Checking of inventory and merchandising per store. Assigned to manage and maintain close relations with different key accounts like Watsons, Landmark, Mercury, etc. Maintain the Beauty Advisors product knowledge by coordinating their training needs to the Training team. Conduct regular work-with sessions with BA Supervisors. Continuously monitor the BA Supervisors and provide regular feedback and assessments sessions of their performance. Conduct annual performance review. Coordinate with the agency regarding BA disciplinary actions in case of any violations. Cascade and update the team on new store openings and everything needed for store openings such as stocks, testers, modules, etc. Ingress during new store openings. Provide regular coaching and mentoring to the BA Supervisors, Area Coordinators and Counter Managers. Plan and execute activities to support retail sales (counter visits, beauty workshops, counter makeovers etc.) Regular store visit to ensure proper implementation of launches, promos, and planogram execution. Participate in the hiring process of Bas of L’Oreal, Maybelline and Garnier. Assist in deployment of POS materials, barcodes, etc. Nov. 2009- Nov. 5, 2010GoldenABC: Red Logo Lifestyle Inc. Sales Development Officer Creates & implements Dealer Incentive Programs including: 1. Conceptualization 2. Sourcing of prizes 3. Formulation of mechanics 4. Marketing the program 5. Monitoring of winners 6. Buying & distributing of prizes 7. Delivers weekly reports of dealers, presentations, and monthly reports to Senior Management. Aug. 2008 – Oct. 2009Telus Customer Service Representative Handled inbound voice calls for an electric provider in the US, Texas Utilities. Jan. 2005 – Sept.. 2008Delmarine Corporation Area Sales Supervisor Directly reports to the General Manager. Manages the performance of the team, guides, coaches and develops them. Develop strategies to motivate and to retain the sales team. Supervise, motivate, and monitor the team performance. Maintain consistent and strong relationship with the key accounts. Sept. 2003 - July 2004 Jr. Asst. Store Manager MANGO Responsibilities include regular checking of inventory and assisting in all areas of store operations as needed. Responsible for ensuring the highest level of customer service, solve problems, make informed decisions and manage the workforce and time wisely in order to achieve maximum results.Telus EDUCATION 2006Make Up For Ever (Maquillage Professionel)Fort Bonifacio Basic Makeup Artistry -University of Santo Tomas Bachelor of Science Major in Business Administration -Poveda Learning Centre High School Education -Poveda Learning Centre Elementary Education CORE COMPETENCIES CAREER Merchandising Management COMPETENCIESTraining People Management Market Analysis Multi-Brand Management Retail Operations Management Corporate Selling Program Marketing LANGUAGES English, Tagalog,Spanish INTERESTS AND ACTIVITIES Makeup artistry, cooking and baking, watching movies, reading, traveling, arts and crafts