Carolina Antonio

CAROLINA M. ANTONIO Email:-Skype: cm.antonio05 Facebook: carol.m.antonio05 Contact #: - CAREER OBJECTIVE Use my training and experience in customer service to help my employer achieve key objectives. QUALIFICATIONS Work exceptionally with business associates and customers. Over 7 years experience in a local and international business process industry, with more than a year of being a supervisor with customer service excellence. EMPLOYMENT RECORD Teledirect Telecommerce Philippines ​Customer Experience Specialist (Airbnb) April -September 2018 Robinson Cyberscape Beta Ortigas Center Pasig City Alta Resources Customer Service Representative (Seasonal) October 2017 - March 2018 Wynsum Corporate Center Ortigas Center Pasig City Concentrix (formerly IBM Daksh) Collections - Lloyds Bank December 2013 – September 2014 Bldg. G UP Ayala Technohub Commonwealth Ave., Quezon City Larventech Inc. Online Associate - Auction Site April 2012 – February 2013 11​th​ flr Netcube Center 3​rd​ Ave. cor. 30​th​ St., Bonifacio Global City Taguig Teletech Customer Care Management Inbound Service Representative - Telstra June 2011 – April 2012 5​th​ Flr Ecoplaza Bldg. Pasong Tamo Extn. Makati City Teleperformance Philippines . Customer Service Representative - AT&T Mobility June 2010 – June 2011 4th Flr. Octagon Bldg. San Miguel Ave. Ortigas Center Pasig City SKILLS, ABILITIES AND OTHER QUALIFICATIONS Computer Literate. Proficient in MS office such as Word, Excel Powerpoint and Outlook Above average written and verbal communication skills Strong team management and leadership skills for inbound customer service account Analytical problem solving capability Able to work under pressure with minimum supervision EDUCATIONAL ATTAINMENT Philippine Normal University Taft Ave., Ermita Manila BS Psychology (2001 – 2004) PERSONAL INFORMATION Address : Date of Birth : Civil Status : Nationality : Religion : 228 Dakila St. Batasan Hills Quezon City 05 January 1984 Single Filipino Roman Catholic