Carolina Pinett

CAROLINA PINETT- SOCIAL PROFILE - I am a marketing student seeking a position where I can apply my knowledge and skills for continuous improvement. I have experience in customer care, sales, collections, service quality competition, digital marketing, online communications, & developing strategies that drive products to success. - EXPERIENCE Client Services Manager KM² Solutions LLC Feb 2015 - July 2016 Client Operations Manager KM² Solutions LLC Aug 2013 - Feb 2015 Call Center Operations KM² Solutions LLC May 2011 - Aug 2013 EXPERTISE Digital Marketing & Social Media TASKS & PROJECTS Developed a social media strategy to increase visibility and followers Spearheaded viral campaigns for Spanish company products Develop processes and work practices that result in growth and enrichment of client accounts by devising client strategy, developing client relationships and delivering client objectives. Account management and supervision of 200+ staff in sales and customer care. Client relationship management Project supervision from implementation to full production and consolidation EDUCATION Bachelor in Marketing Universidad Tecnologica de Honduras Assertive Communication Conflict Management Negotiation Strategies Account Management Marketing & Sales University of Murcia, Spain Short Course Competing Through Service Project Development SKILLS Leadership Communication Resource Management Strategic Planning Visual Presentations Public Speaking LANGUAGES *English *Spanish *French