Caroline Fakhr-Laure

CAROLINE FAKHR-LAURE Limassol, Cyprus • - •-• linkedin.com/in/carofline Global Team Leadership Language Translation Localization Account Management Globally experienced and multilingual professional with a passion for developing creative solutions to challenging problems. Dedicated to leveraging language skills to bridge cultures and help organizations address the needs of a global client base. PROFESSIONAL COMMITMENT Build authentic connections – Engage diverse stakeholders in order to cultivate enthusiastic buy-in and build consensus. Serve as a cultural resource – Provide culturally competent insights to help companies better relate to global consumers. Deliver thoughtful solutions – Quickly grasp business issues and deliver thoughtful and actionable remediation strategies. LANGUAGE SKILLS German / French (Native), English / Spanish (Fluent), Portuguese / Arabic (Semi-fluent), Greek / Japanese (Basic) RECENT PROFESSIONAL EXPERIENCE French Contributor Lead – Upwork – Agios Onoufrios, Greece (Remote) 2012 – Present Lead a globally dispersed team of 35 contributors to research, localize, and categorize large quantities of web content for a global search engine client (client confidential). Manage a portfolio of multilingual projects involving 40+ language teams. Led the team to be recognized as “one of the best language teams” for consistently meeting aggressive project deadlines without compromising content quality. Selected to serve as the company liaison to the high-profile client regarding issues / questions and drive rapid resolution early in the process, which provided a foundation for higher quality and more culturally relevant localized content. Multilingual Technical Customer Support Agent – Fujitsu – Lisbon, Portugal 2011 – 2012 Delivered multilingual support in English, German, French and Spanish to 40+ technically-complex inquiries per day. Enabled the team to consistently meet critical KPIs by handling foreign language inquiries in their native language. Earned "Employee of the Month" within just 4 months of joining the company, recognizing outstanding performance in KPI achievement (e.g. customer satisfaction, call resolution, etc.). Multilingual Account Manager / Customer Support Agent – Globres – Marbella, Spain 2009 – 2010 Managed a portfolio of 200+ hotels worldwide for the full service hospitality marketing company. Helped clients in French, German, English, and Spanish to establish a presence on the reservation site, increase their presence, and improve bookings. SELECT ADDITIONAL EXPERIENCE Information and Communications Officer – European Blind Union – Paris, France 2007 – 2008 Freelance Translator – Santiago de Chile, Chile 2004 – 2006 International Sales Executive – Decapack – Santiago de Chile, Chile 2002 – 2004 Language Instructor (French / English / Arabic) – NOVA / Berlitz – Osaka, Japan 2000 – 2002 International Broadcast Center Receptionist – Sydney Olympic Games – Sydney, Australia 2000 EDUCATION Masters in International Business Studies (English / Spanish) – University of Paderborn – Paderborn, Germany 2000 PROJECTS www.allisgood.org – Developed all aspects of the start-up community website focused on driving positive global change and increasing the potential for positive outcomes by aligning individual donors with local help projects of interest.