Caroline Kaeke Kunga

Are you an e-commerce store owner struggling with:

Overwhelmed inboxes and frustrated customers?

Delayed response times and AI generated interactions?

Lost sales due to missed opportunities in live chat?

Picture this: Your inbox is calm, your chat queue is clear, and your customers are pleased about their experience. Sound like the dream? I can make it a reality!

I'm here to help you increase loyalty to your brand through exceptional live chat and email customer support.

Core Competencies:

✅Administrative Support.

✅Email management

✅Calendar scheduling and management

✅Data entry

✅Research and data analysis

✅Customer service

✅Web Research

✅Meeting preparation and coordination

✅Problem solving

✅Communication

✅Technical support

✅Time management

✅Shopify Support

✅Support Management

✅Order Processing and Fulfillment

✅Order tracking

✅Product Listing

✅Ticket Support (Freshdesk, Zendesk, Gorgias)

✅Admin Support & File Organization

✅Handling Refunds, Cancellation and Exchange

Applications, tools, and websites I use:

✅Google Suite

✅Canva

✅Calendly

✅Microsoft Workspace

✅Loom

✅Shopify

✅DeepL

✅WhatsApp

✅Skype

✅Slack

✅Asana

✅Trello

✅Hubspot

✅Salesforce

✅Zapier

✅Freshdesk

✅Zendesk

✅Intercom

✅Gorgias

✅Monday.com

✅Click up

Passionate about exceeding expectations? I am too! Let's go beyond basic support and create a customer experience that wows.Schedule your FREE 20-minutes strategy call or send me a direct message to discuss how I can help!

less