Cassius Singh

Cassius Singh Mobile: - LinkedIn Email:-Skype: cassiusclaytonsingh Career Summary      Over 10 years of experience in voice and non-voice customer care and up-sales portfolios in Social Enterprises, Online Publications, Banking, Medical Insurance, Telecommunications and 3rd party collections In-depth analytical ability, problem solving and client interaction FDCPA approved in 3rd Party collections Marketing and Business Development Content sourcing for scientific journals Employers  GeekTek Managed IT Services Senior Account Manager – Sales and Services Present  Chezuba Pvt Ltd Global Business Head -  Audio Visual Archives- Operation’s Manager- Marketing, Business Development and Content Sourcing  Lakshita Foundation of India Director-Fund Raising  WNS, Gurgaon - Nov- Senior Customer Care Executive  Wipro, Kolkata - Customer Care Executive  24/7.com, Bangalore Customer Care Executive Responsibilities             Marketing Business Development Client Acquisition Client Retention Team Management Lead Generation Subject Matter Expert Troubleshooting and customer support Email Marketing Social Media Documentation- verbatim for 3rd party collection Training newly inducted batches for 3rd party collection- U.S. processes - Skills       Strong English communication skills (written and verbal) Thorough interpersonal and problem solving skills based on experience Ability to understand the customer’s problem Multi-tasking including documentation and exchange of immediate need based information with client Data cataloguing Business development strategies for up-scaling of businesses International Trainings     Customer service for U.K. and U.S. processes Voice and Accent Training Process Training for banking, telecommunications and insurance FDCPA approved for 3rd Party Collections- U.S. Academia   B.A. Hons Sociology, Jamia Milia Islamia, 1994 10+2, St. Vincent’s School, Asansol Achievements    Best Employee of the year 2004 (100% attendance); 24/7, Bangalore Work Machine of the year 2004 for Capitol One (most number of login hours in the year); 24/7, Bangalore Record sales given in a day- 24 Credit Cards Sales in one day (required sales: 1 SPH) for Capitol One; 24/7, Bangalore Personal Details   DOB: 10th Sept. 1972 Languages known: English (Excellent) and Hindi (Intermediate) Bengali (Excellent) Additional Information  Prior 8 years of work experience in the social sector with Sahara Centre for Residential Care and Rehabilitation in the field of drug rehabilitation and HIV care.