Catherine Janeo

Catherine Janeo #2 Yellow Apt, Oriole St, Phase 2, Dona Pilar, Sasa, Davao City 8000|- |- Objective Service-oriented Customer and Technical Support Specialist with 10 years background in BPO industry and 1 year background in Human Resources. Core competencies include adaptability, critical thinking, and integrity as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skills & Abilities Excellent Interpersonal and Customer Service Skill Experienced with Microsoft Office Able to type 70WPM Critical Thinker, Decision-Maker and Problem Solver Conflict Resolution Adaptability and Fast Learner Competent in Specialized Area, Analytical Ability Ability to use appropriate tools and techniques Experiences Virtual Assistant, Customer Service Support, Ideas Unlimited, 247waiter, USA May 2017- Present Process refunds, additional charges and disputes transactions. Create and Update clients’ restaurant’s menu for online ordering site. Create FAQs regarding online ordering site management. Create instructional videos for online ordering site management. Handles clients’ social media account for Instagram. Handles data entry tasks for the client Product Support Specialist, Concentrix Philippines, Damosa, Davao City July 2011- April 2017 Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Reviewed orders for completeness according to reporting procedures issues and forward incomplete orders for further processes Provide information to the customer of the features and specifications of their devices Help customers resolve their internet connection issues such as no internet and WiFi access, slow download/upload speed, intermittent connection and device feature that is not functioning. Provide recommendations on what networking devices are compatible to their network environment Customer Service & Technical Support Representative – June 2009-Aug 2010 NCO Clarkfied, Pampanga Troubleshoot phone issues - unable to make or receive calls and assist customer in enabling / disabling phone features Checked to ensure that appropriate changes were made to resolve customers' problems. Referred unresolved customer grievances to designated departments for further investigation. Determined charges for services requested for payments, or arrange for billing. Customer Service and Technical Support for Leapfrog/Leapfrog School – Oct 2008 – April 2009 Cyber City, Clarkfield, Pampanga Assisted customer in the installation of electronic toys Provided information regarding features and system requirement of electronic educational toys Answered queries regarding toy safety and hazard Processed Orders for Leapfrog School Processed order and cancellation for Online Sales Order Entry and Customer Service Representative, Cyber City, Oct 2006 – Oct 2008 Clarkfield, Pampanga Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing Processed order and cancellation for Online Sales Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Received and respond to customer complaints. Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing. Administrative Personnel and Hiring Officer, East Star Agricultural Corporation, Aug 2005- Sept 2006 General Santos City Analyzed employment-related data and prepare required reports. Hired employees and process hiring-related paperwork for Dole Tropifresh and Dole Stanfilco Employees Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Contacted job applicants to inform them of the status of their applications. Interviewed job applicants to obtain information on work history, training, education, or job skills. Education Bachelor of Arts, Major in Mass Communication Notre Dame of Marbel University, Koronadal City, South Cotabato Character References Janyl Tadena- Supervisor, Concentrix - Allena Cruz- Colleague, Cyber City / Ideas Unlimited - Ingrid Negapatan, Quality Assurance – Concentrix - March, 2005