C A T H E R I N E
O C B I A N
GENERAL VIRTUAL ASSISTANT
ABOUT ME
I have experienced as a General
Virtual Assistant wherein I create
graphic content to post on various
social media accounts such as FB, IG,
and Linkedin. I do research, data
entry, email management,
documentation and manage schedules.
I have worked in a call center for
American, British, and Canadian
accounts for almost 2 years providing
outstanding customer support and
creative problem-solving. I am also a
professional Executive Assistant with
over 15 years of experience. I'm
competent in performing a wide range
of administrative tasks for SME
businesses and large companies.
SKILLS
- Self motivated
- Positive Attitude
- Proficient in oral and written communication
- Attention to Detail
- Strong Organizational Skill
- Empathy
- Problem-solving
EDUCATION
ADAMSON UNIVERSITY
BS Computer Engineering, 2000
HOLY TRINITY ACADEMY
High School Diploma, 1995
CONTACT
Mobile:-
Skype :
live:.cid.d49fb05b45a5a6c5
Email :-
EXPERIENCE
GENERAL VA / SOCIAL MEDIA MANAGER / CONTENT CREATOR
Simply the Best Events, ShopGumbeaux, DoverStaffing, Array of Hope
(July 2020 - December 2020)
Create graphic content for posting on various Social Media Accounts
such as FB Page, Instagram, and Linkedin. Create flyers, posters, and
ecard for occasions.
Manage various Social Media Accounts.
Admin tasks such as research, documentation, manage schedules, data
entry, and manage email.
CUSTOMER SERVICE ASSOCIATES
Concentrix (Oct. 2018 - June 2020)
Answering incoming calls, identify customer's questions, concerns, and
overall needs.
Provide accurate answers and solutions to customer's queries and
complaints.
Walkthrough with the customer over the phone to do troubleshooting
on their devices.
ADMINISTRATIVE ASSISTANT
Design Coordinates, Inc. (Jan. 2011 - Dec. 2016)
Responsible in typing contracts, archiving files, and ensuring
all team members have access to necessary documentation.
Coordinate schedules for regular, weekly, and special
Construction Project Management Meeting,
Data controller, monitor contracts and billings, prepare
progress reports, and minutes of the meeting.
EXECUTIVE SECRETARY
Avangard Marketing Corp. (Aug. 2009 - Jan. 2011)
Handled a variety of administrative and clerical duties like
office schedules, coordinated meetings, and visits, organize
files, answer phone calls, and do essential tasks.
Marketing professional services related to construction
industries such as Designer, Project Management,
Construction Management and General Contractor.
ADMINISTRATIVE ASSISTANT
Design Coordinates, Inc. (Feb. 2006 - May 2009)
Document quality controller.
Handled administrative tasks.
As an Internal Auditor, I audited Admin. Assistant from
different construction project sites of our company to make
sure they are complying with the ISO standard documentation
based on our Quality Records.
